Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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SHAIBU ABUBAKARI

SHAIBU ABUBAKARI

Mirdiff

Summary

Hardworking employee enthusiastic about learning sales and customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Sales/Customer Service

APPLE INC.
04.2024 - 10.2024
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Sales Executive

SPEED COOL COMPANY
05.2021 - 03.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Host/Team Leader

EXPO2020 DUBAI
09.2021 - 03.2022
  • Provide excellent customer service
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Sales Cordinator

WINNHAM INVESTMENTS
01.2018 - 08.2021
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.

Education

Bachelor of Technology Degree - Procurement and Supply Chain Management

ACCRA TECHNICAL UNIVERSITY

Skills

  • Customer satisfaction measurement
  • Service recovery
  • CRM software proficiency
  • Goal-oriented mindset
  • Sales expertise
  • Staff education and training
  • Client rapport
  • Point of sale system
  • Stock management
  • Quality Control
  • Problem-solving abilities
  • Multitasking

Personal Information

  • Age: 38
  • Title: Sales Associate
  • Date of Birth: 07/07/86
  • Marital Status: Married
  • Religion: Islam
  • Visa Status: Residence Visa

Timeline

Sales/Customer Service

APPLE INC.
04.2024 - 10.2024

Host/Team Leader

EXPO2020 DUBAI
09.2021 - 03.2022

Sales Executive

SPEED COOL COMPANY
05.2021 - 03.2024

Sales Cordinator

WINNHAM INVESTMENTS
01.2018 - 08.2021

Bachelor of Technology Degree - Procurement and Supply Chain Management

ACCRA TECHNICAL UNIVERSITY

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