Shaik Faiaz Hamad
Dubai,United Arab Emirates
Summary
Accomplished data management professional with expertise in Power BI visualization, MicroStrategy data analysis, and SAP BusinessObjects management. Proficient in SQL database management, Snowflake data management, and dynamic reporting techniques. Demonstrated ability in market trend analysis, regulatory compliance, and quality control and assurance. Adept at team collaboration and coordination, process optimization, and delivering high-quality results through effective data visualization and dashboard design. My career goal includes leveraging extensive skills to drive strategic decision-making and operational efficiency within a forward-thinking organization.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
22
22
years of professional experience
1996
1996
years of post-secondary education
1
1
Certification
Work History
Business Support Coordinator
Emirates Airline
Dubai, United Arab Emirates
01.2019 - 01.2025
- Lead data analysis efforts to improve data quality and integrity across key aviation systems, including HR attributes, KIS, Cat360, Cabin Crew, Training, and Catering
- Develop complex and interactive Power BI dashboards, providing senior management with actionable insights into operational performance, passenger complaints, and service delivery metrics
- Extract and analyze data from multiple Data Warehouses to prepare detailed reports that support strategic decision-making
- Lead investigations into passenger complaints, contributing to legal cases and supporting service delivery improvements
- Collaborate with IT teams to integrate data systems, ensuring alignment between business needs and analytics outputs
- Offer data-driven recommendations for enhancing services, optimizing operations, and improving efficiency across business functions
- Delivered continuous improvement initiatives based on data analysis, directly impacting service quality and customer satisfaction
Crew Device Support Coordinator
Emirates Airline
Dubai
01.2017 - 10.2018
- Managed and optimized operation of fleet of over 24,000 devices used by cabin and cockpit crew members, including KIS tablets, MOD, and Surface tablets
- Streamlined inventory management, forecasting device requirements, and minimizing operational disruptions by ensuring timely distribution and availability of devices for onboard use
- Analyzed crew data to optimize device utilization, reduce waste, and improve operational efficiency
- Liaised with HR and inventory management teams to track device losses, and damage, and coordinate deductions
- Reduced operational inefficiencies related to device distribution and maintenance, leading to more reliable service for over 24,000 crew members
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
Administrative Coordinator – Quality Assurance
Emirates Airline
Dubai
02.2012 - 01.2017
- Ensured compliance with regulatory requirements for in-flight service documentation across 249 Emirates aircraft.
- Facilitated training for newly recruited cabin crew, ensuring resources and documentation were efficiently managed
- Oversaw maintenance and distribution of controlled resources, optimizing access to essential materials
- Provided solutions to customer service challenges, improving satisfaction in high-pressure environment
- Contributed to improvement of regulatory compliance and operational quality assurance procedures, directly impacting service delivery
Administration Assistant
Emirates Airline
Dubai
11.2002 - 01.2012
- Managed emergency and procedural manuals, ensuring timely updates and alignment with aviation policies and regulations
- Coordinated preparation of business communications, including reports, meeting minutes, and memoranda
- Assisted in revisions to operational manuals, maintaining organizational consistency in documentation
- Complied carefully with procedures, upheld standards of quality administration.
- Drafted professional meeting agendas, took minutes and followed up on action items.
- Gathered information, created charts and produced reports for staff.
- Streamlined workflow by prioritising tasks according to urgency and importance.
Education
Bachelor of Commerce - Finance And Commerce
GOA University
Margao Goa 10.1995
Skills
- Power BI Visualisation & Dashboard design
- MicroStrategy Data Analysis
- SAP BusinessObjects Management
- SQL Database Management
- Snowflake Data Management
- Data Storage Management
- Dynamic Reporting Techniques
- KIS
- HR Attributes
- Cat360
- Crew Device Support
- Quality Control and Assurance
- Process Optimization
- Stock inventory management
- Analytical-thinking
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Certification
- Samurai Assessment by Enterprise Analytics, 07/01/22
- Power Bi Essential training, 02/01/21
- Data Visualization for Data Analysis and Analytics (NASBA), 06/01/21
- Understanding and Prioritizing Data Privacy (NASBA), 07/01/21
- Certificate in Advance reporting (MicroStrategy)
- Certificate in Enterprise Applications (MicroStrategy)
- Certificate in Enterprise mobility (MicroStrategy)
- Hospitality Learning Experience (EHL, Ecole hôtelière de Lausanne), 11/01/22
- SQL Data Reporting & Analysis, 07/01/21
- ADP license
Languages
English
Fluent
Custom
Available upon request.
Affiliations
- Playing badminton, Reading
Accomplishments
Awarded with Silver and bronze Najms for outstanding work in automation of manuals to digital copies saving cost and manhours.
awarded with several appreciations from DSVP service delivery in recognition of creating an analytical Dashboard on Cabin Crew languages for the team.
Timeline
Business Support Coordinator
Emirates Airline
01.2019 - 01.2025
Crew Device Support Coordinator
Emirates Airline
01.2017 - 10.2018
Administrative Coordinator – Quality Assurance
Emirates Airline
02.2012 - 01.2017
Administration Assistant
Emirates Airline
11.2002 - 01.2012
- Samurai Assessment by Enterprise Analytics, 07/01/22
- Power Bi Essential training, 02/01/21
- Data Visualization for Data Analysis and Analytics (NASBA), 06/01/21
- Understanding and Prioritizing Data Privacy (NASBA), 07/01/21
- Certificate in Advance reporting (MicroStrategy)
- Certificate in Enterprise Applications (MicroStrategy)
- Certificate in Enterprise mobility (MicroStrategy)
- Hospitality Learning Experience (EHL, Ecole hôtelière de Lausanne), 11/01/22
- SQL Data Reporting & Analysis, 07/01/21
- ADP license
Bachelor of Commerce - Finance And Commerce
GOA University
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