Shaik Faiyaz

Team Size: 5

Since Aug’19 with Smaartt Digital Consultant, Dubai as Software Consultant

Project Name: Masdar

Duration: 3 Years

Client: Masdar

Environment: Salesforce (Sales cloud, Service Cloud, Community Cloud, Pardot Cloud)

Project Description: As part of the Masdar project, I worked on a team responsible for implementing Salesforce for their energy services division. The project involved configuring Salesforce to meet the specific needs of the energy services team, including lead management, opportunity tracking, and customer support. My role in the project was to lead the Salesforce implementation process. This involved working with stakeholders to understand their requirements and configuring Salesforce to meet their needs. I also developed reports and dashboards to provide visibility into the sales pipeline, team performance, and customer support metrics. The Salesforce implementation helped the energy services team at Masdar to streamline their sales and customer support processes and improve their overall performance.

Key Result Areas:

• Managed multiple Salesforce projects from design to delivery, including gathering requirements, designing solutions, and implementing customizations.
• Developed Apex code, Visualforce pages, Lightning Components, and Salesforce APIs to meet business requirements.
• Developed and implemented Salesforce solutions to support business processes and objectives.
• Designed and implemented custom objects, fields, and page layouts to meet business requirements.
• Administered Salesforce instances, including user management, data management, and security and access management.
• Provided technical guidance and mentoring to junior developers.
• Provided training and support to end-users to ensure successful adoption of Salesforce.
• performing data migration activities for Salesforce.
• Post Implementation Review experience in various Salesforce environments covering Sales, Service Cloud and Document Management.

Since Sep’18 with Genpact India Pvt. Ltd., Hyderabad as Software Consultant Key Result Areas:

Projects

Project Name: Europe Payment Run Process

Duration: 9 Months

Client: Baxter

Environment: RPA (Blue Prism)

Team Size: 1

Project Description: In this project, payment is the last step of the account’s payables process by way which, we pay off business liabilities. The payment run for Baxter will be carried on per the payment calendar shared by the business. The process will primarily be performed in JDE. Payment processes are categorized as ‘DPO’ and ‘Non-DPO’ vendors. Payments for ‘DPO’ will be made twice in a month and are mandatory as per corporate rules. ‘Non-DPO’ payments will be made per the payment calendar.

• Accessing the input excel file from shared folder provided by Operations SME’s
• Loading the input data based on instruction template in the Work Queue
• Preparing Payment Proposal of the country as described in PDD
• Sharing the output report in the shared device folder and conform back to IP team
• Checking instruction template for amendment instruction, amend the proposal as requested
• Updating Amendment template by Copying data from JDE, Trigger for Amendment Check
• Taking actions for missing lines with required info and amendment check and conform back to IP team
• Analyzing Instruction template for Forecasting Instruction and Send Mail to treasury for approval & Instruction Template for Treasury instruction, Enter Value Date, Update G/L Date, Write Payments. Save remittances from mailbox to Shared Drive
• Keeping the entry on Hold or Void it, Sending Mail to IP team with confirmation & instruction template for approver instruction.

Key Result Areas:

July’16-Aug’18 with Tech Mahindra, Hyderabad as Software Engineer Project Name: Home Loan Call Assessment

Duration:120 Days

Client: Can Fin Homes Ltd.

Environment: RPA (Blue Prism)

Team size: 2

Project Description: To provide detailed Home Loan information to back office

call center SMEs in a detailed document which is collected from various systems like Client CRM system, Home Loan system, back-end system (database) and some tools like Currency calculator. Providing these details result in reducing data processing effort and explain in detailed assessment details.

• Accessed the Input Excel File from shared folder provided by Call Centre SME’s
• Sorted the input data based on region, priority & available contact time of the customer
• Searched for customer details in CRM system by using the inputs provided in excel sheet
• • Administered customer details if they were available & read the details as well as got them into collection
• Searched in Database if customer details were not available in CRM system
• Administered customer details are available in Database read the details and get them into collection and update the same to CRM system as well
• Got Home Loan details by calling the Home Loan web service by using inputs provided in input excel sheet
• Generated a PDF report & got the final collection values into word file which contains a table with output template after completing all the records convert it into PDF.

May’13- June’16 ICICI BANK, Hyderabad as Process Developer Project Name: Automations

Duration :1 year

Environment: Excel VBA

Roles &Responsibilities:

• Administered project lifecycle phases, from specifications and coding through deployment, testing, debugging, documentation, and maintenance
• Created VBA programs to automatically update excel workbooks, encompassing class and program modules and external data queries
• Ensured projects are completed on time and within budget, achieving 97% success rate
• Generated the dashboards and reports
• Developed and managed project plans for implementation of Microsoft Office 2010 companywide
• Applied various statements and functions for reshaping data Prepared daily activities of Team Members and published the same