Shaik Mohammed Hussam
Dubai,UAE
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Marketing Associate
Symatrix Web Studio
Bangalore
09.2019 - 05.2024
- Create and execute digital marketing campaigns across various channels (social media and email marketing, etc.) to drive traffic and engagement
- Monitor and analyse performance metrics
- Develop engaging content for websites, blogs, social media, and email newsletters that resonates with target audiences
- Work closely with the design, sales, and product teams to align marketing strategies and messaging
- Stay updated on industry trends and competitor activities to identify opportunities for growth.
Operations Executive
Accenture
Bangalore
07.2016 - 08.2019
- Contributes to the overall team performance and operational net promoter score by meeting agreed weekly targets
- Provides fast and reliable answer rates for our customers
- Maximize first contact fix on each customer interaction
- Provides customer focus through customer service expertise to other groups to assist in the resolution of queries/complaints.
Escalation Engineer
Convergys
Bangalore
08.2012 - 10.2014
- Working on multiple escalated cases from Tier1
- Custom Installation, upgrade repair installation, clean installation, repairing registry etc
- Troubleshooting based on customer issues on windows explorer, internet explorer, permissions to the folder
- Upgrading the system drivers if the drivers are not loaded after clean installation
- Troubleshooting on windows updates based on the error codes
- Troubleshooting on safe mode with networking when computer is in no boot situation
- Activating windows, manual activation, and phone activation
- Troubleshooting on activation issues based in the error codes
- Installation of printers and configuring the printers.
Operations Executive
First Source (BPO)
Bangalore
05.2011 - 07.2012
- Troubleshooting for ISP (Internet service provider) Through phone
- Guiding the customers to set up the internet connection
- If the customer is still not able to connect to the internet, help the customer to check the setup in the property from the telephone socket to the computer Router
- Check the micro-filters and the Ethernet cable
- Guide the customers to swap the micro-filters as well as the Ethernet cable as sometimes the equipment’s may go faulty
- If still the customers are not able to connect to the internet confirm what light does the customer have on his router
- If the lights on the router are not stable help the customer to reset the router through the reset button at the back of the router
- If the customer is still not able to connect to the internet after resetting the router, help the customer to update the network adapter in the computer
- After connecting to the internet if the customer is getting intermittent wireless connection or poor wireless signal strength, Help the customer to change the Chanel number from 0 to 9 in broadband set up page
- After going through all the troubleshooting steps if the customer is still not able to connect to the internet and their lights on the router are not stable (Ex: blinking green internet light, red internet light or amber internet light) The case is to be escalated to the escalation team.
Education
Bachelor’s in commerce (B. Com) - Specialisation in Business Studies
Alpha Institute of Management & Technology Science
BangaloreSkills
- Resourcefulness
- Knowledge of computer software and hardware
- Client communication
- Market research expertise
- Problem-solving
- Team building
- Strategic planning
Certification
- Diploma in Computers: A+
- N+
- MCSE
- CCNA
Languages
English
Hindi
Urdu
Kannada
Personal Information
- Passport Number: W9680152
- Date of birth: 01/07/91
- Gender: Male
- Nationality: Indian
- Marital status: Married
Affiliations
- Loves to travel and explore places and enjoy swimming
Accomplishments
Star of The Business Award - 2018 - Accenture
Timeline
Digital Marketing Associate
Symatrix Web Studio
09.2019 - 05.2024
Operations Executive
Accenture
07.2016 - 08.2019
Escalation Engineer
Convergys
08.2012 - 10.2014
Operations Executive
First Source (BPO)
05.2011 - 07.2012
- Diploma in Computers: A+
- N+
- MCSE
- CCNA
Bachelor’s in commerce (B. Com) - Specialisation in Business Studies
Alpha Institute of Management & Technology Science
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