SHAIKH ASIYA
dubai,united arab emirates
Summary
i will be presenting my ethics and achievements along with the utilization of interpersonal and the communicational skills that i have acquired in my previous job . through this position i was provided the opportunity to expand as a person and as a professional employee though the ability to work through a large range of task . Proven track record of enhancing customer satisfaction, streamlining service operations, and mentoring high-performing teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
global village season 28
09.2023 - Current
- Answering customer questions about the tickets and vip packages or services
- Resolving customer complaints
- Directing customers to the right department or supervisor
- Taking orders or processing payments
- Making changes to customers' accounts
- Handling returns and exchanges
- To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution
- I will be presenting my ethics and achievements along with the utilization of interpersonal and the communicational skills that i have acquired in my previous job
- Through this position i was provided the opportunity to expand as a person and as a professional employee though the ability to work through a large range of task
- Proven track record of enhancing customer satisfaction, streamlining service operations, and mentoring high-performing teams.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Contact Centre Agent
global village season 25, 26
02.2021 - 12.2022
- Handle customer complaint claim due to repossession activity through customer calls, research and communication with recover vendors and auctions
- Review, approve or decline fess associated to the repossession and/ or transport of vehicle to auction
- Create, review audit and submit invoice for payment for repossession charges owed to recovery vendor
- Explained billing invoice to staff vendors and clients; maintained cash and prepared monthly expense sheet
- Screen incoming telephone calls, letter& email and screen appropriately base on priority Resolving customer complain managing database records , drafting status report on customer service issue
- Maintain proper record of Receipts and payment
- Personalized, competent, convenient, and proactive
- Process, motivate employees to perform their duties well, and monitor performance.
- Informed clients of policies and procedures.
Customer Service Agent
EXPO 2020 womens pavillion
01.2019 - 01.2020
- A customer service team's underlying focus is on problem-solving in the short term
- Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concern Handling international currencies and bringing up sales Maintain a cheerful, friendly attitude towards customer while correctly operating the cash register Executing Team & time management Engagement with the customers and rendering exceptional customer services Requesting price cheques and preparing re-conciliation statements Counting the contents of the cash register & drawer at the end of each shift Maintaining appropriate records with evidence
- Performing End to End coordination for cash handling.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Call Centre Agent
IMG WORLD OF ADVENTURE
01.2019 - 01.2020
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided provide them good knowledge park from the map Ensure customer is constantly informed on status of his/her query
- Co-ordinate and liaise with other departments in a professional manner Deliver right levels of service skills support & coach other colleagues Participate in regular review and development meeting with key stakeholders , suggest family packages VIP packages priority to satisfied visitor with a whole knowledge of tickets f&b related quarries and make them feel excited to enter
Sales Agent Cum Customer Service Agent
sahara international Airport Hospitality Company
01.2018 - 10.2018
- Extend a warm welcome to passenger with a friendly smile
- Providing exceptional service to passenger with fully understanding of their request interest and guidance
- Provide airport deployment operations such as arrival immigration, departures smart gates and central processing
- Adhere to customer service airline policies and procedure maintaining safety and compliance standards
- Maintaining data accuracy, and consistently deliver quality customer service. always ensure happiness to guest and best wishes
- Check passengers in to their flight
- Give seat numbers
- Provide boarding passes and luggage labels
- Tell passengers about luggage restrictions
- Weigh baggage and collect any excess weight charges.
- Developed strong relationships with passenger through excellent customer service and regular follow ups.
Education
High School Diploma -
St Mary Convent School
Mumbai 03.2015
Skills
- Efficient problem-solving skills
- Effective communication skills
- Expert in delegating tasks
- Mediator
- Critical thinking
- Motivation
- Flexibility and dependability
- Interpersonal skills
- Enthusiasm
- Time management
- Leadership
- Teamwork
Certification
- Certificate of Appreciation - Global Village Season 25 and 26
- Certificate of Appreciation - EXPO 2020
- Best CSP (Customer Service Executive) of the Month - 3 times
Languages
English
Hindi
Urdu
Arabic
Visastatus
Residence Visa
Technicalskills
- MS Office
- PowerPoint
- Excel
- Invoice
- Windows installation
- Internet
- Emailing
- Financial accounting and Tally
- Advance Excel
- MSCIT
- Familiar with Windows
Timeline
Customer Service Agent
global village season 28
09.2023 - Current
Customer Service Contact Centre Agent
global village season 25, 26
02.2021 - 12.2022
Customer Service Agent
EXPO 2020 womens pavillion
01.2019 - 01.2020
Customer Service Call Centre Agent
IMG WORLD OF ADVENTURE
01.2019 - 01.2020
Sales Agent Cum Customer Service Agent
sahara international Airport Hospitality Company
01.2018 - 10.2018
High School Diploma -
St Mary Convent School
- Certificate of Appreciation - Global Village Season 25 and 26
- Certificate of Appreciation - EXPO 2020
- Best CSP (Customer Service Executive) of the Month - 3 times
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