Summary
Overview
Work history
Education
Skills
Languages
Timeline
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SHAIKH SULTAN ALI

SHAIKH SULTAN ALI

Service Advisor
DUBAI,United Arab Emirates

Summary

Detail-oriented professional with a comprehensive understanding of automotive repair and proficiency in Microsoft Office Suite and ERP software. Demonstrates strong skills in customer retention, client rapport, and suggestive sales, effectively managing fleet operations and customer invoices. Adept in interpersonal communication and public speaking, committed to enhancing customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience
17
17
years of post-secondary education

Work history

Service Advisor

AMAP AUTO CARE LLC
DUBAI, UAE
06.2024 - Current
  • Enhanced efficiency through streamlined service processes.
  • Achieved higher customer satisfaction by delivering timely and accurate information.
  • Maintained service continuity by effectively prioritising workload during busy times.
  • Developed lasting customer relationships by understanding and meeting needs.
  • Prevented delays in repairs by monitoring availability of parts.
  • Executed administrative tasks to facilitate efficient service delivery.

Sales executive in credit cards department

DATA DIRECT GROUP
DUBAI, UAE
12.2023 - 05.2024
  • Streamlined inbound call management for card services, leading to reduced customer wait times.
  • Contributed to market share growth by identifying potential clients.
  • Generated leads via cold-calling, networking, and referrals.
  • Sold banking products to achieve designated sales targets.

Service advisor

Car Automotive LLP (KIA MOTORS)
Hydrabaad, India
10.2022 - 08.2023
  • Facilitated effective communication between customers and staff, ensuring clarity in service details.
  • Established strong rapport with customers to foster long-term relationships.
  • Monitored latest automobile technologies to effectively advise clients on maintenance practices.
  • Collaborated with various departments to ensure seamless dealership operations.
  • Maintained quality assurance standards for all products and services.

Service advisor

Tejaswi Automobiles (TATA MOTORS)
Hydrabaad, india
03.2021 - 09.2022
  • Streamlined service processes to enhance operational efficiency.
  • Monitored stock levels of parts to prevent delays in repairs.
  • Prioritised workload during peak periods to maintain service continuity.
  • Collaborated with team members to boost overall service performance.
  • Built rapport with customers to strengthen long-term relationships.
  • Processed customer payments and established direct debits for service contracts.

Education

Bachelor of Engineering - Mechanical Engineering

GANDHI INSTITUTE OF TECHNOLOGY & MANAGEMENT
INDIA
04.2018 - 04.2022

High School Diploma - INTERMEDIATE IN SCIENCE

S A JUNIOR COLLEGE OF EDUCATION
INDIA
03.2016 - 02.2018

High School Diploma -

ABDUL RAHIM HIGH SCHOOL
INDIA
03.2005 - 02.2016

Skills

  • Automotive repair understanding
  • Microsoft Office Suite
  • Kerridge ERP software
  • Customer retention
  • Client rapport
  • Suggestive sales
  • Fleet management
  • Customer invoice management
  • Interpersonal communication
  • Public speaking

Languages

English
Fluent
Hindi
Native
Urdu
Fluent

Timeline

Service Advisor

AMAP AUTO CARE LLC
06.2024 - Current

Sales executive in credit cards department

DATA DIRECT GROUP
12.2023 - 05.2024

Service advisor

Car Automotive LLP (KIA MOTORS)
10.2022 - 08.2023

Service advisor

Tejaswi Automobiles (TATA MOTORS)
03.2021 - 09.2022

Bachelor of Engineering - Mechanical Engineering

GANDHI INSTITUTE OF TECHNOLOGY & MANAGEMENT
04.2018 - 04.2022

High School Diploma - INTERMEDIATE IN SCIENCE

S A JUNIOR COLLEGE OF EDUCATION
03.2016 - 02.2018

High School Diploma -

ABDUL RAHIM HIGH SCHOOL
03.2005 - 02.2016

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SHAIKH SULTAN ALI Service Advisor