SHAIKHA ABDULLA
AL AIN,U.A.E
Summary
Motivated Software Engineering student with experience in customer service, data entry, and administrative tasks. Currently developing foundational programming skills in Python and JavaScript, with a strong interest in technology and IT. Fast learner with strong communication, problem-solving, and organizational skills, and proficiency in Microsoft Office. Eager to gain practical IT experience and develop technical skills while continuing university studies.
Overview
2
2
Languages
2
2
years of professional experience
Work history
Assistant teacher
oasis international school
Al Ain City, Abu Dhabi
2026.03 - 2026.09
- Engaged in staff training and professional development to enhance teaching practices and student outcomes.
- Facilitated interactive group activities that promoted social skills and collaboration among pupils.
- Prepared classrooms for lessons, ensuring all necessary resources were available.
- Supported classroom behaviour management strategies to maintain a positive and safe learning environment.
Call Centre Agent
Naifs Program
2025.03 - 2025.12
- Handled customer inquiries and provided information efficiently and professionally.
- Ensured customer satisfaction through effective communication and problem-solving.
- Improved team productivity through effective collaboration and teamwork.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Teaching Assistant
GEMS School
2024.02 - 2024.07
- Assisted teachers in classroom management and supporting students' learning activities.
- Helped prepare educational materials and maintained a positive learning environment.
Education
HIGH SCHOOL DIPLOMA - Advanced
Bachelor of software engineering - Engineering
2026.08 -
Skills
- Creative thinking
- Leadership and communication
- Problem resolution
- Customer service excellence
- HTML and CSS basic knowledge
- Microsoft Office proficiency
- SQL basic
- Python programming basic
- C development
- Data entry accuracy
- Telephone etiquette
LANGUAGES
Arabic
Native
English
Upper intermediate
Affiliations
- video editing - using VN and capcut
- photography and visual content creation
- writing
- reading
Timeline
Abu Dhabi university - Bachelor of software engineering , Engineering
2026.08 -
Assistant teacher - oasis international school
2026.03 - 2026.09
Call Centre Agent - Naifs Program
2025.03 - 2025.12
Teaching Assistant - GEMS School
2024.02 - 2024.07
MARIAM BNT SULTAN HIGH SCHOOL - HIGH SCHOOL DIPLOMA, Advanced