Shaikha Al Mheiri
Dubai,UAE
Summary
Reliable student ready to acquire skills in relationship management. Prepared to support team with innovative ideas to help improve quality of customer service. Committed CRM experienced in building and maintaining positive client relationships. Evaluated business policies and performance data to identify and implement improvement strategies. Achieved positive complaint outcomes for enhanced customer retention and loyalty. Enthusiastic professional dedicated to providing world class customer service. Possesses drive and aptitude to build relationships with stakeholders on phone and in person. Works to deadlines and consistently meets targets. Astute relationship management professional with extensive experience improving business service offerings. Actioned complaints and feedback quickly to elevate customer satisfaction. Developed staff training and management processes to maximise growth opportunities. Dedicated individual looking to start professional journey in customer relationship management. Possesses IT skills and knowledge of relevant software packages and online information systems. Organised and prioritises workload to meet personal and team goals. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Dedicated CRM with 7 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Customer-oriented CRM with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Client relationship manager
Emirates Group
Dubai, UAE
2014.02 - Current
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Managed multi-channel advertising campaigns to support sales objectives.
- Evaluated consumer data to identify improvement gaps and opportunities.
- Coached and mentored teams on best practices to improve customer care.
- Devised creative strategies for highlighting goods and promoting specific attributes.
- Conducted market research to understand customer base and enhance products.
- Interpreted customer needs to provide tailored advice on suitable products and services.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Educated customers about company products, services and special offers.
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Communicated client feedback to leadership teams and identified improvement possibilities.
- Monitored customer activity to recognise account growth possibilities.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Built productive stakeholder relationships to increase engagement with customer activity.
- Conducted customer surveys and recommended ways of improving customer satisfaction.
- Delivered team objectives according to business development strategy.
- Liaised with marketing teams to identify new audience and business opportunities.
- Assessed market and competitor activity to remain ahead of trends.
- Kept track of current and potential clients needs to recommend new applicable products and services.
- Promoted new and updated services to increase customer retention.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Kept records of all contact with clients using CRM system.
- Reviewed client files to identify opportunities for cross selling.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered high-quality results within budget and timeframe targets.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Engaged with stakeholders to build relationships and brand awareness.
- Supported team by demonstrating respect and willingness to help.
Education
High School Diploma -
Dubai Modern Education School
DubaiBachelor of Business Administration - Bachelor of Air Transport Management
Emirates Aviation University
Dubai 2014 - 2017
Skills
- Strategic planning
- Salesforcecom proficiency
- Pricing structures knowledge
- Promotions planning skills
- Customer retention strategies
- Contract renewal management
- Electronic payment processing
- Cross-sell strategies
- General sales administration
- Team building
- Customer-focused
- Accounting
- Problem-solving
- Time management
- Leadership
- Event Management
- Knowledge of Microsoft
- Communication skills
Languages
English
Fluent
Arabic
Fluent
Accomplishments
2023 Managing dnata events (Travel bookers forum – DTM road show –Travel clinics)
2023 Discover Your Leadership Style
2023 Sales and Client relationship management conference
2023 CRM Team Engagement - Budget working & overview
2023 EGYC Youthful workshops
2021 Course in dnata Travel Strategic Sales 1 - 2 and 3
2020 Course in Client relationship management
2019 Managed First global robotics summit travel
2018 Sales and CRM conference
2017 Sales and CRM conference
Online Courses
2020 Course in Negotiation skills
2020 Course in Strategic Negotiation
2020 Course in Sales Negotiation
2020 Course in Negotiating Your Leadership Success
2020 Course in Social Success at Work
2020 Course in Success habits
2020 Course in Developing Self-Awareness
2020 Course in Building Business Relationships
2020 Course in Solving Business Problems
2020 Course in Being Positive at Work
Certification
2023 Protocol Course
2021 - 2022 Course in dnata Travel Strategic Sales 1 - 2 and 3
2019 Najim Rewards in successfully delivering projects
2018 Najim Rewards In recognition of your support to the
Customer Service Audit department
References
References available upon request.
Timeline
Client relationship manager
Emirates Group
2014.02 - Current
High School Diploma -
Dubai Modern Education School
Bachelor of Business Administration - Bachelor of Air Transport Management
Emirates Aviation University
2014 - 2017