Shaima Hashim
Dubai
Summary
Dynamic leader with a proven track record at Benchmark Gensuite, enhancing team productivity and customer satisfaction through strategic planning and continuous improvements. As an expert in data analytics and project management, I've driven significant operations and team-building advancements. My approach prioritizes results, leveraging problem-solving abilities and coaching skills to exceed employer expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leader, Technical Services & Projects
Benchmark Gensuite
05.2022 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on the company's software and assigned duties.
- Assisted with new hire processing and existing training programs.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Oversaw the day-to-day activities of 6 employees in the establishment, fostering an inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve significant company-wide goals, fostering a culture of collaboration and innovation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Technical Product Lead
Benchmark Gensuite
07.2021 - Current
- Collaborated with marketing team to develop effective product promotion strategies and campaigns.
- Increased product efficiency by streamlining design and implementation processes.
- Implemented agile methodologies for efficient project management and streamlined communication between teams.
- Developed innovative solutions for complex technical issues, resulting in improved product performance.
- Oversaw the entire lifecycle of product development from concept to launch, ensuring successful rollouts and customer satisfaction.
- Created comprehensive documentation for each stage of product development, facilitating clear communication among all stakeholders involved in the process.
- Led cross-functional teams to achieve project milestones and deliver high-quality products on time.
- Presented product updates at industry conferences, effectively engaging audiences and generating interest in company offerings.
- Ensured compliance with relevant regulations and industry standards by staying abreast of changes in the field, and adapting product designs accordingly.
- Enhanced customer satisfaction by soliciting feedback on products through surveys and focus groups, then implementing necessary changes based on insights gathered.
- Attended monthly sales meetings and quarterly sales trainings.
Senior Manager
Gensuite
05.2021 - 05.2022
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Manager
Gensuite LLC
10.2020 - 05.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listened to concerns and found appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Lead Business Analyst
Gensuite
06.2019 - 10.2020
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Implemented process improvements that resulted in significant time savings for various departments across the organization.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Evaluated vendor proposals for new technology implementations thoroughly considering functionality requirements as well as compatibility with existing systems architecture.
- Leveraged strong analytical skills to identify trends, patterns, and insights from complex data sets, informing strategic business decisions.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
- Collaborated closely with executive leadership to define project objectives, develop strategic roadmaps, allocate resources appropriately, and oversee execution efforts from inception to completion.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated standard and custom reports to provide insights into business performance.
- Collaborated with stakeholders to identify business needs and data sources.
Business Analyst
Gensuite
07.2017 - 07.2019
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Supported successful product launches with detailed market analysis and competitive positioning strategies.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
Functional Support
Gensuite
08.2015 - 07.2017
- Performed quality assurance testing on new systems, identifying bugs and recommending fixes.
- Participated in project management activities, ensuring timely completion within budget constraints.
- Gathered client requirements, translating their needs into functional specifications for system enhancements.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated ad-hoc reports to evaluate specific business requirements.
- Gathered and documented requirements for projects.
Education
Bachelor of Science - Computer And Information Sciences
Visweshwarya Technology University
Bangalore05.2015
Skills
- Data Analytics
- Problem-solving abilities
- Recruitment and hiring
- Goal-Oriented
- Strategic Planning
- Continuous improvements
- Coaching abilities
- Project Management
Accomplishments
- Collaborated with cross-functional teams to develop multiple roadmap projects in a short duration of time, meeting significant company goals.
- Received the prestigious Customer Success Star Award, a testament to my dedication and excellence in customer success.
Certification
- CBAP - Certified Business Analysis Professional
- PMP - Project Management Professional
Timeline
Leader, Technical Services & Projects
Benchmark Gensuite
05.2022 - Current
Technical Product Lead
Benchmark Gensuite
07.2021 - Current
Senior Manager
Gensuite
05.2021 - 05.2022
Manager
Gensuite LLC
10.2020 - 05.2021
Lead Business Analyst
Gensuite
06.2019 - 10.2020
Business Analyst
Gensuite
07.2017 - 07.2019
Functional Support
Gensuite
08.2015 - 07.2017
Bachelor of Science - Computer And Information Sciences
Visweshwarya Technology University
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