SHAIMA MOHAMED BALBAHAITH
Abu Dhabi
Summary
Technical Support Technician with 9 years experience. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Organized Help Desk Supervisor with extensive knowledge of hardware maintenance. Successful at leadership and managing productive teams. Committed to excellent and thorough customer service. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Technician
Supreme Audit Institution
03.2015 - Current
- Installing and configuring computer hardware operating systems and applications
- Troubleshoot problems relating to computer peripherals like (Printers/Scanners/Hardware & Software’s)
- Testing and evaluating new technology
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Dealing with Manage Engine Server Desk System for monitoring Help Desk Tickets & requests.
- Dealing with Active directory System (Create accounts, delete accounts, administrate the permeations)
- Dealing with users by phone, email or remotly and solve their Technical Issues.
- Dealing with finger print devises (Enroll Employee’s finger print, delete finger print, Ext)
- Communicating with vendors for maintenance or support
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware and granted system permissions to new employees.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested new software and hardware prior to deployment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Science - Security and Network Technology
Zayed University
06.2013
Skills
- Backup Management
- Client support
- Configuration
- Diagnostics
- End User Support
- Help Desk
- Software Implementation
- Issue Tracking Systems (ITS)
- Modem Hardware Troubleshooting
- Systems Administration
- Access Level permeations
- Access reports management
- Hardware & Software management
- All Kind of IT assets Management
- Domain Account management
- Outlook and email management
- Users Permeations management
- Preparing events and training technology requirements
- Risk Management
- Operating System installation
Certification
- ITIL 4 Foundation Certificate in IT Service Managements.
- Certificate of Level 5 Award in Leadership and Managment
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
References
Provide per Request
Timeline
Technical Support Technician
Supreme Audit Institution
03.2015 - Current
Bachelor of Science - Security and Network Technology
Zayed University