Shaiman Khan
Dubai,UAE
Summary
Adaptable and proactive professional with strong organisational skills and knack for problem-solving. Demonstrates proficiency in managing inventory systems and providing excellent customer service. Committed to driving operational excellence and fostering positive shopping experience in Store Administrator role.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Store administrator
H&M
Dubai, United Arab Emirates
09.2016 - Current
- Managed administrative tasks and organized store documentation to support smooth operations.
- Coordinated product promotions and supported in-store marketing activities.
- Oversaw inventory management, including stock checks, replenishment, and discrepancy resolution.
- Handled returns, exchanges, and customer inquiries to ensure high service standards.
- Processed transactions, operated tills, and maintained accurate daily sales records.
- Scheduled staff shifts and assisted in training new employees for optimal team performance.
- Monitored CCTV systems and managed merchandise deliveries for security and stock availability.
- Generated and tracked ASN with local couriers to streamline inbound logistics.
- Collaborated with store management on promotions and operational improvements.
- Maintained updated knowledge of stock to support staff and resolve customer queries efficiently.
Store IN charge
GIORDANO TAGS GROUP
Riyadh
07.2013 - 07.2016
- Worked with management to develop a business plan and in-store promotions.
- Conducted orientations and training sessions for store staff.
- Ensured all store operations were in compliance with health and safety standards.
- Managed stock management, replenishment, and rotation activities.
- Ensured store administration operations are in accordance with due diligence guidelines.
- Managed store operations within the assigned budget.
Sales Associate
ARMANI EXCHANGE RUBAIYAT GROUP
Riyadh
03.2011 - 03.2013
- Laying a vital role in promotional campaigns by delivering the highest standards of customer service, by getting behind key offers and promotions in-store, helping customers to discover the range of products that we have to offer, and responding to every customer's needs and request.
- Using market and customer information to assist in the development of brand plans.
- Smiling, greeting, and making eye contact with every customer.
- Talking to customers, finding out their needs, and then offering advice.
- Handling customer complaints and returns.
- Retrieving stock, showing it to customers, and then putting it away.
- Physically fit with plenty of stamina, and able to remain standing for long periods of time.
- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.
Education
BCOM -
Rohail Khand University
05.2008 - 03.2010
Higher Secondary - undefined
St Paul's School
06.2005 - 08.2006
Skills
- Store Operations: Admin support, documentation, scheduling
- Inventory Management: Stock checks, replenishment, ASN handling
- Sales & POS: Cash handling, sales reporting, till operation
- Security & Logistics: CCTV monitoring, courier coordination
- Team Coordination: Training, shift planning, communication
- Technical Tools: MS Office, POS & inventory systems
Accomplishments
- Certificate of Appreciation in services at ALSHAYA GROUP, 09/01/16
- Employee of the Month at GIORDANO, 11/01/15
- Effective Communication Skills Training Session at GIORDANO, 03/01/14
- Visual Merchandising Training Sessions at GIORDANO, 09/01/13
- Giordano's Tiger POS / WWS - FAQ & Transaction Guidelines, 06/01/13
- Giordano's Product Knowledge Session, 04/01/13
- Certificate of Minimum Service Standard & Core Values [QKISS] Training Program at GIORDANO, 02/01/13
Languages
Arabic
Upper intermediate
English
Advanced
Hindi
Native
Personal Information
- Date of birth: 03/06/90
- Nationality: Indian
Timeline
Store administrator
H&M
09.2016 - Current
Store IN charge
GIORDANO TAGS GROUP
07.2013 - 07.2016
Sales Associate
ARMANI EXCHANGE RUBAIYAT GROUP
03.2011 - 03.2013
BCOM -
Rohail Khand University
05.2008 - 03.2010
Higher Secondary - undefined
St Paul's School
06.2005 - 08.2006
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