Shaivali Singh
Delhi,India
Summary
Desire to contribute to esteemed organizations that foster career advancement while offering satisfaction and challenges for impactful contributions to organizational success
Results-driven team leader with proven ability to enhance team performance and drive project success. Strong communication and organizational skills facilitate effective problem-solving and analytical decision-making. Experienced in multitasking, leading discussions, and managing diverse projects efficiently.
Overview
15
15
years of professional experience
6023
6023
years of post-secondary education
1
1
Certification
Work history
Cooler supervisor in Operation- Sales Maintainance
Mai Dubai LLC
Dubai, UAE
2018.05 - Current
- Spearheaded business development efforts from May 2018 to December 2019 by cultivating strong client relationships. Orchestrated seamless transition to cooler coordinator role, driving significant operational improvements. Enhanced cooler department performance as supervisor, resulting in substantial gains in team productivity.
- Spearheaded project delivery by managing resources effectively to meet deadlines and budget constraints. Cultivated a collaborative team environment through open communication, enhancing overall productivity. Implemented comprehensive strategic planning to realise significant project efficiencies and oversight.
- Directed team dynamics to ensure successful project delivery. Enhanced productivity through strategic management of team efforts. Cultivated a culture of collaboration and accountability that met project targets.
- Directed a team of 12 technicians and 3 helpers to optimise performance. Cultivated positive team dynamics, enhancing collaboration and morale. Championed the adoption of best practices to drive operational efficiency and team effectiveness.
- Utilised digital tools to compile detailed daily cooler reports from each technician and helper to ensure precise data management.
- Oversaw management of complaint forms and daily reconciliation of cooler contract return vouchers to uphold service excellence and foster customer satisfaction.
- Facilitated efficient inventory transfer requests to support timely acquisition of daily stock of coolers and associated spare parts.
- Evaluated commission structures and incentives for technicians and helpers to promote fairness and enhance operational performance alignment.
- Conduct motivational training sessions to inspire team collaboration and improve overall productivity.
- Conducted brainstorming sessions with team members to explore specific issues, concerns, and obstacles, fostering a collaborative environment for innovative solution development.
- Developed comprehensive strategies to leverage team collaboration and communication for driving performance towards key performance indicators.
- Utilise active listening and problem-solving skills to enhance customer satisfaction and ensure timely issue resolution.
- Managed inventory of coolers and spare parts to facilitate seamless operations and timely supply chain processes.
- Facilitated integration of advanced inventory management software within all emirates' warehouses to optimise stock accuracy and improve logistics operations.
- Facilitated stock transfers through SAP systems to ensure accurate inventory records and optimise supply chain workflows.
- Verified and reconciled received goods against LPO using inventory management software to ensure precise record-keeping.
- Leveraged sophisticated reporting software to streamline stock reports, facilitating prompt access to crucial information for stakeholders.
- Created comprehensive inventory reports on technician stock each day to facilitate effective resource distribution and minimise discrepancies.
- Compiled detailed inventory reports to support effective decision-making regarding warehouse item groups and customer interactions.
- Orchestrated resolution of customer complaints, enhancing satisfaction rates. Cultivated positive client relationships through strategic complaint handling. Boosted customer retention by implementing effective solutions to issues encountered.
- Reviewed daily customer service reports to uncover trends in cooler-related complaints, aiming for targeted service improvements.
- Employed service management software to ensure timely resolutions of customer issues and enhance overall satisfaction.
- Facilitated timely resolution of customer inquiries regarding coolers and spare parts to enhance overall service quality.
- Compiled monthly reports detailing cooler complaints and resolution strategies to optimise product performance and enhance customer satisfaction.
- Facilitated accurate cooler deliveries to sales department for new customers, enhancing operational efficiency and customer satisfaction.
- Orchestrated successful event execution by meticulously verifying requirements. Enhanced guest experience through reliable cooler service management. Coordinated seamless post-event equipment returns, ensuring operational efficiency. Optimised data management with timely SAP entries to maintain accuracy.
- Utilised advanced software tools to facilitate effective budget analysis and ensure timely reporting of financial activities.
- Developed comprehensive financial reports addressing incentives and commission frameworks for helpers and technicians to ensure detailed accuracy and fairness.
- Spearheaded the analysis of cooler consumption trends, driving improvements in customer satisfaction. Optimised tracking systems for cooler quantities supplied, resulting in improved inventory management efficiency. Developed strategic insights on cooler allocation, significantly enhancing customer engagement approaches.
- Utilised advanced budgeting tools to compile detailed financial plans facilitating effective capex and opex management for enhanced operational efficiency.
- Spearheaded enhancements in decision-making processes through the delivery of comprehensive monthly reports. Championed increased data accuracy via meticulous review and analysis of information. Optimised reporting procedures, resulting in notable improvements in efficiency and clarity.
- Led initiatives to deliver comprehensive foc reports that influenced strategic decision-making. Championed clarity and precision in foc reports, resulting in increased stakeholder engagement. Optimised the reporting process, ensuring foc reports were consistently delivered on schedule.
- Implemented conflict resolution techniques to enhance customer experience through personalised solutions based on comprehensive product understanding.
- Championed customer satisfaction by effectively resolving issues. Optimised cooler performance via strategic interventions. Established higher operational standards, resulting in reduced complaint frequency.
- Conducted in-depth analysis of consumption insights to inform strategic asset management and enhance business outcomes.
- Conducted thorough assessments of cooling units to ensure optimal performance and reliability.
- Employed eco-friendly cleaning agents and advanced techniques to maintain high sanitation standards for industrial and commercial coolers.
- Championed financial clarity by implementing precise technician incentives and commission reports. Enhanced technician productivity by designing effective commission structures to boost motivation. Optimised reporting processes to deliver timely and accurate financial insights for strategic decision-making.
- Generated detailed inventory reports to ensure accurate stock level monitoring and reveal discrepancies.
- Spearheaded the delivery of timely cooler reports that enabled informed decision-making. Ensured high levels of reporting accuracy through meticulous data oversight. Optimised collaborative processes, leading to significant decreases in report generation time.
- Analysed cooler complaints to enhance product reliability and customer satisfaction through collaboration with technical teams.
- Utilised technician feedback and comprehensive warehouse data to generate precise stock reports that enhance inventory accuracy.
- Championed enhancements in production throughput within cooler workshop by implementing efficient process improvements. Resolved technical challenges that directly elevated team productivity. Cultivated a collaborative environment leading to significant improvements in overall workshop performance.
- Orchestrated strategic enhancements in cooler preparation processes to ensure delivery timelines for FOC and custody requirements. Led optimisation of service team operations to decrease downtime for cooler replacements. Managed improvements in tracking systems to guarantee prompt dispatch of coolers to customers.
- Evaluated various tools and materials, including refrigerant gauges, cleaning agents, and maintenance kits, to facilitate proficient cooler maintenance in the workshop.
- Conduct inspections and maintenance of scrap coolers to uphold operational standards and enhance efficiency.
- Employed inventory management software to verify specifications and availability, facilitating efficient preparation of detailed sales orders for scrap coolers and spare parts.
- Optimised workshop functionality through strategic identification of critical tools and equipment. Spearheaded accurate and detailed purchase requests to secure prompt procurement of necessary resources. Cultivated strong relationships with suppliers to streamline procurement processes.
- Utilised specialised cleaning solutions and techniques to maintain hygiene standards and enhance operational efficiency of industrial coolers.
- Sanitised customer service processes to enhance efficiency and adherence to contractual timelines for monthly, quarterly, semi-annual, and annual reviews.
- Address customer inquiries to create positive experiences and enhance customer engagement.
- Document sanitisation procedures and processes in monthly reports to guarantee transparency and accountability in service delivery.
- Analysed manufacturing processes to identify improvement opportunities that drive cost reduction.
- Designed and implemented recruitment strategies to fulfil organisational needs and ensure alignment with budget constraints and departmental objectives.
- Tracked inventory levels to facilitate timely production and prevent shortages in supply chain operations.
- Performed thorough assessments of worker activities to identify compliance with safety protocols and address enforcement gaps.
- Informed employees about revisions to internal policies and procedures to enhance understanding of compliance and operational consistency.
- Performed safety audits and training sessions to ensure proactive risk identification and promote a culture of safety among employees.
- Conduct training sessions for new hires to foster skill development and improve overall team performance.
- Facilitated effective scheduling and resource allocation to enhance overall operational productivity.
- Conduct training sessions to promote adherence to established safety protocols and enhance employee awareness of workplace hazards.
- Facilitated effective candidate screening and selection procedures to attract and retain high-calibre professionals.
- Maintained high standards of service delivery to enhance team performance and compliance with company policies.
- Performed systematic maintenance checks to ensure operational efficiency and enhance reliability.
- Conducted structured discussions to evaluate employee performance, ensuring alignment with individual career aspirations and developmental needs.
- Addressed workplace conflicts using active listening and mediation techniques to foster a collaborative environment.
- Conducted thorough risk evaluations to strategically mitigate identified threats, ensuring operational security and continuity.
Cooler Supervisor in Operations
Mai Dubai LLC
Dubai, UAE
2018.05 - 2026.03
- Joined as Business Development in May 2018 till Dec 20019 and got opportunity to work as Supervisor through IJP.
- Roles and Responsibilities:
- Team Management:
- - Handling the team of 8 Technicians and 4 Helpers.
- - To take and update daily cooler report from each Technician and Helper
- - To check daily settlement related to cooler contract, return vouchers, complaint Forms, daily stock
- - To initiate Inventory Transfer Request to get daily stock related to coolers and Their spare parts.
- - To check for Monthly Incentives and Commission for each Technician and Helper.
- - To arrange motivational training to increase the productivity of the team
- - To take meetings to discuss issues, concerns, or obstacle and involve them in Brain storming to take out the best possible solution
- - To make the KPI of the team.
- Inventory Maintaining:
- - Taking care of stock availability for Coolers and spare parts, accordingly to Generate Purchase Request and to coordinate with Suppliers for the same.
- - To maintain stock available in all warehouses located in all Emirates.
- - To generate entries on SAP related to Stock Transfer to warehouses and to the Technicians
- - To check for the goods received as per the LPO, once received the goods, need To generate the GRN entries.
- - To maintain stock reports.
- - To check technician stock by generating Inventory Reports on daily basis.
- - To generate all the Inventory Reports related to warehouse, Item wise, Group wise, Customer Wise.
- Customer Complaints:
- - To fetch the daily report from customer service for all the complaints related to Coolers.
- - To check how many complaints rectified by each technician As per the Service Tat.
- - To check for new requirements by the existing and new customer for coolers and Their spare parts, and providing the service on time.
- - Taking monthly report on cooler complaints, how many received and rectified and analysis of the same to reduce the complaint.
- Sales Department
- - To provide the cooler to the Sales Department as per their request to the new Customer and arranging the deliveries to them by following the process in SAP.
- - To check their requirements as per the events organized, providing them cooler Service till the event finishes and returning it back on the completion of event. Generating Entries in the SAP for the same.
- Finance Department;
- - To provide report to Finance department for the incentives and commission to be Calculated for helpers and technicians
- - To provide them reports related to cooler consumption (new coolers as well as Old) in one month or cooler quantity (new or old) provided to new customers or Existing customers.
- - Preparing budget for the year for coolers requirement, Service, their spare parts, as per Capex, Opex Items.
- Monthly reports;
- - FOC Reports
- - Cooler Report as per the model
- - Cooler Complaints
- - Asset report as per the consumption.
- - Cooler Technician Report
- - Cooler Sanitization Report
- - Technician Incentives/Commission Report
- - Inventory Issued Report
- - Old and New Cooler Report
- - Cooler Complaints Report
- - Cooler Stock Reports as per technician and Warehouses
- Cooler Workshop:
- - To check how many coolers prepared in workshop on daily basis for FOC/Custody Deliveries and for the Service (replacement of faulty coolers)
- - To check the stock required in workshop for the cooler maintenance
- - To generate report for scrap coolers
- - To prepare sale orders for scrap coolers and spare parts
- - To check the tools and equipment required in the workshop and creating the Purchase request
- Sanitization Service for Coolers:
- - To provide the sanitization service to the customers as per the contract (monthly, Quarterly, semiannually and annually)
- - To maintain and save record for the service done for audit purpose
- - To prepare the Sanitization report done monthly wise provided free as per the Contract and for the paid service.
Key Accounts Sales Executive
Romana Water Desalination & Distribution LLC
Abu Dhabi, UAE
2017.06 - 2017.12
- Worked as Key Accounts Sales Executive June 2017- Dec 2017
- - Works in Corporate Sector dealing with Sales of 5-gallon Water bottles.
- - Maintaining proper customer relationship.
- - Ensuring delivery of bottles on time.
- - Taking care, the challenges faced by Salesman.
- - Reporting
- - Reaching out to customer with complaints and Solved them.
Key Accounts Sales Executive
Romana Water Desalination & Distribution LLC
Abu Dhabi, UAE
2017.06 - 2017.12
- Worked as Key Accounts Sales Executive June 2017- Dec 2017
- - Works in Corporate Sector dealing with Sales of 5-gallon Water bottles.
- - Maintaining proper customer relationship.
- - Ensuring delivery of bottles on time.
- - Taking care, the challenges faced by Salesman.
- - Reporting
- - Reaching out to customer with complaints and Solved them.
Assistant Sales Manager
Kanak Drishti InfoTech Pvt. Ltd.
Delhi, India
2017.01 - 2017.03
- Role:
- - Management of Sales Operations
- - Management of Sales Personnel:
- O Recruitment
- O Selection
- O Training
- O Direction
- O Supervision
- O Motivation
- - Administrative Works:
- O Record Keeping
- O Reporting
- - Maintaining of cordial & effective relationship with Heads of Departments
- - To ensure long term customer relationship
- - To conduct selling personally so as to ensure the sales volumes
- - To study the market condition, problems of competition and substitutes coming to the market
- - To maintain discipline in sales organization
Assistant Sales Manager
Kanak Drishti InfoTech Pvt. Ltd.
Dubai, India
2017.01 - 2017.03
- Role:
- - Management of Sales Operations
- - Management of Sales Personnel:
- O Recruitment
- O Selection
- O Training
- O Direction
- O Supervision
- O Motivation
- - Administrative Works:
- O Record Keeping
- O Reporting
- - Maintaining of cordial & effective relationship with Heads of Departments
- - To ensure long term customer relationship
- - To conduct selling personally so as to ensure the sales volumes
- - To study the market condition, problems of competition and substitutes coming to the market
- - To maintain discipline in sales organization
Senior Supervisor
Reliable Marketing
Delhi, India
2012.07 - 2016.04
- Role:
- - Execution of Government orders.
- - Tracing the online tenders.
- - Taking care of challenges facing by delivery boy’s executives in field.
- - Looking after the payments and collections.
- - Maintaining the stocks for deliveries and time to time execution of orders.
- - Dealing with officials of Government as well as Corporates.
- - Handling the Team issues.
Senior Supervisor
Reliable Marketing
Delhi, India
2012.07 - 2016.04
- Role:
- - Execution of Government orders.
- - Tracing the online tenders.
- - Taking care of challenges facing by delivery boy’s executives in field.
- - Looking after the payments and collections.
- - Maintaining the stocks for deliveries and time to time execution of orders.
- - Dealing with officials of Government as well as Corporates.
- - Handling the Team issues.
Process Associate (F&A)
Genpact
Delhi, India
2011.06 - 2012.01
- Administer accounts payable processes to ensure timely and accurate invoice processing.
- Assisted with processing invoices for timely payments. Supported teams in maintaining accurate financial records. Facilitated communication between departments to resolve billing queries.
- Facilitated intercompany sponsorships and non-profit collaborations to enhance community engagement.
- Facilitated training sessions to enhance team member skills and knowledge.
- Engaged clients through regular follow-ups to ensure ongoing satisfaction and relationship building.
Process Associate (F&A)
Genpact
Delhi, India
2011.06 - 2012.01
- Utilised accounting software to verify invoice accuracy and coordinate with vendors for prompt payments.
- Achieved timely processing of invoices, contributing to improved cash flow management. Resolved discrepancies in invoices, reducing processing errors significantly. Enhanced efficiency of invoice processing, leading to positive feedback from stakeholders.
- Analysed and negotiated non-po sponsorship terms, ensuring compliance and strategic alignment across organisations.
- Developed comprehensive training materials and resources to educate team members on essential procedures and best practices.
- Coordinate follow-up communications with clients, utilising CRM tools to track interactions and improve service delivery.
Education
High School - High school cbse board
CBSE Board
Delhi2000-04
Intermediate - Medical Laboratory Science
CBSE Board
Delhi2022-04
MBA - HR and Marketing
Jaipur National University
Delhi 2019-06
CFX - Certified Finance Executive
ICFE Institute
Delhi2009-04
B.P.T. - Bachelor of Physiotherapy
Ccs university
Meerut 2006-06
Skills
- Decision-Making expertise
- Lean Six Sigma principles
- Complaint handling and resolution
- Negotiation tactics
- Performance evaluation
- Cost-reduction strategies
- Operational efficiency
- Problem analysis
- Team motivation
- Resilience under pressure
- Communication proficiencies
- Time management strategies
- Safety consciousness
- Customer service protocols
- Knowledge of erp system
Certification
- Yellow belt in Six Sigma Project
- Certified in ISO 9001 & ISO 22000 (combined) Internal Auditor training
Personal Details
English, Hindi and Punjabi
Extra-Curricular Activities
- Took the initiative as Fun SPOC - Arranged Monthly Parties and Fun Activities - Was also part in communication team for the floor. - To organize activities related to sales promotion contests, seminars, conferences. - Took the initiative as Fun SPOC - Arranged Monthly Parties and Fun Activities - Was also part in communication team for the floor. - To organize activities related to sales promotion contests, seminars, conferences.
Timeline
Cooler supervisor in Operation- Sales Maintainance
Mai Dubai LLC
2018.05 - Current
Cooler Supervisor in Operations
Mai Dubai LLC
2018.05 - 2026.03
Key Accounts Sales Executive
Romana Water Desalination & Distribution LLC
2017.06 - 2017.12
Key Accounts Sales Executive
Romana Water Desalination & Distribution LLC
2017.06 - 2017.12
Assistant Sales Manager
Kanak Drishti InfoTech Pvt. Ltd.
2017.01 - 2017.03
Assistant Sales Manager
Kanak Drishti InfoTech Pvt. Ltd.
2017.01 - 2017.03
Senior Supervisor
Reliable Marketing
2012.07 - 2016.04
Senior Supervisor
Reliable Marketing
2012.07 - 2016.04
Process Associate (F&A)
Genpact
2011.06 - 2012.01
Process Associate (F&A)
Genpact
2011.06 - 2012.01
High School - High school cbse board
CBSE Board
Intermediate - Medical Laboratory Science
CBSE Board
MBA - HR and Marketing
Jaipur National University
CFX - Certified Finance Executive
ICFE Institute
B.P.T. - Bachelor of Physiotherapy
Ccs university