Hi, I’m
SHAIZA PARVEEN
ACCOUNT MANAGER
WARSAN 4,DUBAI
Overview
4
Languages
5
years of professional experience
9
years of post-secondary education
Summary
Versatile and results-oriented Account Manager with 4+ years of experience supporting international clients across Europe, the UAE, and Africa , with a strong foundation in the crypto mining industry . Adept at managing complex client relationships, coordinating large-scale mining operations, and driving data-backed strategies for performance optimization. Skilled in handling operational escalations, resolving technical challenges, and aligning service delivery with business objectives.
Known for delivering high-impact results in fast-paced environments, maintaining 24/7 availability, and building strong client trust in tech-driven ecosystems.
Work History
Segments Cloud ComputingDubai
Account Manager
03.2024 - Current
Job overview
- Recognized as Best Account Manager twice for outstanding client service.
- Manage the company's largest international account portfolio spanning Europe, UAE, and Africa.
- Oversee end-to-end client communication, operational coordination, and issue resolution.
- Utilize Jira, Trello, Foreman, and MS Office for performance tracking and reporting.
- Ensure seamless 24/7 support to maintain uptime in a critical crypto mining environment.
Chillar Payment SolutionsCochin
Human Resources Manager
03.2021 - 12.2023
Job overview
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents with Keka Software.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Aspire Residential Public ScoolCochin
Hospitality Manager
09.2020 - 02.2021
Job overview
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Served as Personal Assistant to Executive Director, Managing Director, coordinating confidential communications.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Education
AIMAINDIA
PGCM from Human Resources Management
04.2021 - 03.2025
University Overview
ISBMAINDIA
Diploma from Human Resources Training
03.2020 - 04.2021
University Overview
MAHATMA GANDHI UNIVERSITYINDIA
Bachelor of Commerce from Computer Applications Development
06.2018 - 01.2020
University Overview
RUTRONIXINDIA
Some College (No Degree) from Financial Accounting
01.2018 - 12.2019
University Overview
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Skills
Account Management
Leadership & Team Management
Strong Communication
Customer Service Excellence
ChatGPT & Gamma Tools
Asana Task Management
Keka (Payroll & HRIS)
Foreman Mining Operations Platform
Jira & Trello
MS Office Suite
Leadership & Team Management
Account Management
Client Relationship Building
VOLUNTEERING
VOLUNTEERING
Volunteered as Golden Member in Young Indian (YI) for three years.