Hi, I’m
SHAIZA PARVEEN
ACCOUNT MANAGER
WARSAN 4,DUBAI
Overview
4
Languages
5
years of professional experience
9
years of post-secondary education
Summary
Versatile and results-oriented Account Manager with 4+ years of experience supporting international clients across Europe, the UAE, and Africa , with a strong foundation in the crypto mining industry . Adept at managing complex client relationships, coordinating large-scale mining operations, and driving data-backed strategies for performance optimization. Skilled in handling operational escalations, resolving technical challenges, and aligning service delivery with business objectives.
Known for delivering high-impact results in fast-paced environments, maintaining 24/7 availability, and building strong client trust in tech-driven ecosystems.
Work History
Segments Cloud ComputingDubai
Account Manager
03.2024 - Current
Job overview
- Recognized as Best Account Manager twice for outstanding client service.
- Manage the company's largest international account portfolio spanning Europe, UAE, and Africa.
- Oversee end-to-end client communication, operational coordination, and issue resolution.
- Utilize Jira, Trello, Foreman, and MS Office for performance tracking and reporting.
- Ensure seamless 24/7 support to maintain uptime in a critical crypto mining environment.
Chillar Payment SolutionsCochin
Human Resources Manager
03.2021 - 12.2023
Job overview
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents with Keka Software.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Aspire Residential Public ScoolCochin
Hospitality Manager
09.2020 - 02.2021
Job overview
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Served as Personal Assistant to Executive Director, Managing Director, coordinating confidential communications.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Education
AIMAINDIA
PGCM from Human Resources Management
04.2021 - 03.2025
University Overview
ISBMAINDIA
Diploma from Human Resources Training
03.2020 - 04.2021
University Overview
MAHATMA GANDHI UNIVERSITYINDIA
Bachelor of Commerce from Computer Applications Development
06.2018 - 01.2020
University Overview
RUTRONIXINDIA
Some College (No Degree) from Financial Accounting
01.2018 - 12.2019
University Overview
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Skills
VOLUNTEERING
VOLUNTEERING
Volunteered as Golden Member in Young Indian (YI) for three years.
Similar Profiles
Priya ChavanPriya Chavan
IT Support Engineer at Applied cloud ComputingIT Support Engineer at Applied cloud Computing
STACEY LEESTACEY LEE
EVP Staffing & Operations-Recruiting at Midwest Cloud ComputingEVP Staffing & Operations-Recruiting at Midwest Cloud Computing
Makesi HarfordMakesi Harford
Student Advisor at UMD Data and Cloud Computing SocietyStudent Advisor at UMD Data and Cloud Computing Society