SHAIZI Masood

• Strategy Initiatives : Strengthened ADCB's presence by launching targeted offers, agent incentives, and automated reporting in collaboration.
Owned relationship-based pricing initiative, aligning retail product strategy with revenue goals.
Drive improved monetization outcomes by segmenting non-qualifying customers and streamlining processes.
• Product Research & Business Enablement: Owned product segment and market research to inform product strategy discussions.
Presented research insights to stakeholders to support enhancement proposals.
Directed insight generation to strengthen product strategy alignment and enhancements.
• Product Performance & Market Insights: Improved product positioning outcomes by translating customer and portfolio data into decks.
Increased pricing clarity through market insight pitch decks and supporting evidence.
Strengthened execution readiness by using portfolio analysis to guide messaging.
• Campaign Management & CRM: Delivered acquisition campaigns for CASA Campaign, Back-to-School, and remittance initiatives weekly.
Applied micro-segmentation to support data-driven sales productivity improvements consistently.
Optimized payout workflows by streamlining query resolution and automating misreporting outputs.
• Client Strategy & Experience: Enhanced customer experience through NPS tracking, swift inquiry
resolution, and targeted acquisition aligned with segment needs.
Resolved misreporting through automation workflows and improved data validation processes.

Streamlined data extraction and reporting to enable timely RM
support and resolution of customer queries within agreed turnaround times.

• Operational Experience: Managed account closure support, RCSA reporting tasks, and compliance mid-report preparation.

Prioritized urgent tasks effectively, reducing backlog significantly.

• Produced timely and accurate MIS reports for Cards and Loans, facilitating informed decision-making.
• Oversee daily RCAD MC collections and process liquidation requests.
• Ensure adherence to process flows, maintaining compliance with bank policies and procedures to mitigate risks.
• Coordinate with back-office teams for timely resolution of customer requests.
• Streamlined application submission process.
• Pre-screen applications to ensure all necessary documents are in order before submission.
• Conducted thorough prescreening of all submitted documents for compliance and accuracy.
• Utilize banking applications like Omniflow, Lendperfect, App Zone, Itqan, and UAEPNG to manage operational tasks.
• Managed paper-flow and documentation for vendor management, ensuring compliance and effective training for staff.
• Trained vendor staff on ADCB policies.
• Assisted with vendor CPV and application reinstatement processes.
• Taking care of Internal Compliance, Do's & Don'ts, Code of Conduct, customer data confidentiality guidelines, Zero tolerance area and clean desk policy.
• Defined clear project objectives for team alignment.
• Maintained smooth daily operations for improved productivity.

• Report on company's financial health and liquidity.
• Reconciled accounts payable and receivable to maintain financial integrity.
• Managed accounting transactions to ensure accuracy and compliance.
• Ensured compliance with financial policies and regulations to mitigate risk.
• Reinforced financial data confidentiality and conducted database backups.
• Assisted in applying for bank account by preparing necessary documents and information.
• Plan and manage recruitment and selection of staff, administer HR policies and procedures, update records, improve employee retention levels, process payroll, calculate gratuity & leave salary and enforce safety and health policies.

• Reviewed company financial records, reports, and other information to check for accuracy and ensure details align with company goals and procedures.
• Presented company's financial standing to upper management and owners to inform strategic decision-making.
• Assessed organization's yearly budget and helped maintain focus on quarterly budget goals with spending and cost reports.
• Processed payments and invoices while implementing new record-keeping system for employee spending and company expenses.
• Oversaw petty cash transactions to maintain accurate financial records. for organization.
• Became familiar with accounting software and practice management techniques. Managed relationships and reporting requests with three retail clients. Maintaining Staff Accrual, Prepayment and Depreciation sheets.
• Processed payroll for employees to ensure timely salary disbursement., uploading SIF file using the online application.
• Calculation of overtime for the staff, Annual leave payment, and Final settlement.
• Consulted with employers to identify needs and preferred qualifications. Contact references and perform background checks.
• Informed applicants about job details such as benefits and conditions. Hire or refer to qualified candidates.
• Outlined objectives to enhance team initiatives and align performance with organisational goals.

• Supervised play frame and areas, ensuring children's safety and compliance with ‘Rule of Play'.
• Developed strong relationships with regular customers, encouraging repeat visits.
• Utilized point-of-sale systems to streamline billing processes and improve customer experience.
• Maintained cleanliness of dining area, enhancing overall ambiance.
• Promoted to Admin role in February 2017 due to outstanding performance recognition.