Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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SHAJAHAN THAVAROOL

Abu Dhabi

Summary

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service.

Overview

11
11
years of professional experience

Work History

Restaurant Operation/Cashier Manager

Biriyani Zone Restaurant and cafeteria
03.2022 - 12.2023
  • Develop new business through prospecting and networking
  • Maintain relationships with customers by providing prompt and accurate services
  • Manage all restaurant operations including staff scheduling , inventory checking, budget management, etc.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.

Transportation Coordinatorz

Al-Wafir Marketing Service Co.
10.2016 - 02.2021
  • Handle customer inquiries and provide professional assistance in making transportation reservations, ensuring exceptional customer service at all times.
  • Assist the Operations Director in the development of SOPs for subordinates; ensure that all operations are performed in-line with set policies & procedures, monitor implementation of all defined SOPs in a pro-active basis; and recommend new & innovative solutions that can enhance operational success of the business and maximize efficiency.
  • Deal with all the Governmental Inspectors for obtaining details on any cases that may be raised against the workplace and inform the HR & Administration Department at the soonest to resolve the same in a timely manner.

Field Technician Assistant

Alghanim Industries
04.2013 - 09.2016
  • Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
  • Recording or Typing the Concern cause Correction in Dealer management System with appropriate Condition and Concern Codes.
  • Conducted projects and performance presentations to clients and company executives.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Prepared and submitted reports to document work performed and provide progress updates to management.

Education

Diploma of Education - Engineering

INDIAN INSTITUTE OF TECHNICAL CENTER
Thaliparamba,Kerala,India
2011

Highr Secondary -

GOVT HSS, Koyyam
Koyyam,Kannur, Kerala
03.2010

Skills

  • Communication
  • POS System Troubleshooting
  • Operations leadership
  • MS Word, MS Excel,
  • Customer Service
  • Workplace Safety
  • Cash handling and management
  • Vendor coordination
  • Team Building and Leadership
  • Store Promotions

Languages

English
Upper intermediate
Malayalam
Native
Hindi
Fluent
Arabic
Intermediate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Restaurant Operation/Cashier Manager

Biriyani Zone Restaurant and cafeteria
03.2022 - 12.2023

Transportation Coordinatorz

Al-Wafir Marketing Service Co.
10.2016 - 02.2021

Field Technician Assistant

Alghanim Industries
04.2013 - 09.2016

Diploma of Education - Engineering

INDIAN INSTITUTE OF TECHNICAL CENTER

Highr Secondary -

GOVT HSS, Koyyam

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