Shajid Hameed N

PROJECT: Proleaz (Dubai Airport - Consultant) – Product Manager / Business Analyst

• Worked as Technical lead and implemented the transactional website that will allow clients to manage leases and raise invoices.

• Coordinated project schedules, managed project meetings, and identified and resolved technical problems.

• Product demonstration as part of pre-sales support.

• Documenting, maintaining, and organizing all phases of the project and mitigating any challenges in a timely manner.

• Provided technical support for end-users and resolved escalated technical issues

• Tested fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Coordinated project schedules, managed project meetings, and identified and resolved technical problems.

• Documenting, maintaining, and organizing all phases of the project and mitigating any challenges in a timely manner.

• Kept project on schedule by managing deadlines and adjusting workflow's.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Created job files for each project and maintained current data in each file.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.

PROJECT: RAPPO PHYGITAL COMMERCE - TEAM LEADER

• Managing multiple teams to enhance the product solution, such as B2B support, B2C chat support, an implementation team, a logistics team, and a quality control team
• Managing the team to coordinate with merchants to collect the menu and price lists and document them accordingly
• Planning, Monitoring, and Allocating Resources in order to update merchant catalog details on the website
• Coordinating with the technical team to report bugs and enhance the application
• Escalation support for B2C chat and call support
• Ensure process change documentation is maintained and visible to all.

• E-commerce Project
• Organizing the project plan with skate holders, Defining the scope and requirements
• Integrated SAP with SQL for E-commerce based inventory and sales
• Planning for E-commerce development
• Monitoring the daily Development
• Android and IOS application testing Internal chat application
• Internal Chat Application
• Project Coordination and driving the project
• Manual testing
• Based on the scope of the project, identifying and managing the development.
• Maintaining the bug sheet and versioning
• Setting the priority based on the management requirement
• Final testing and implementation of the application on Android and IOS hosting platforms iOS and Play store.

• A total of 2.5 years handful of experience which includes IMPLEMENTATION & SUPPORT
• Knowledge Testing (User Acceptance Testing).
• Basic knowledge of SQL for DB-related queries
• Experience in preparing Weekly status reports and Daily status reports.
• Ability to work under deadlines, work as an active team member, and willingness to accept responsibilities.
• Good Communication and Interpersonal Skills. Quick Learner, versatile, adaptable, and process-oriented with high customer orientation.
• Preparing a monthly work status report and updating technology-specific documents.
• Generating database reports and verifying error logs on the SQL servers

• A total of a handful of experience in handling international calls
• Good Communication and Interpersonal Skills. Quick Learner, versatile, adaptable and process-oriented with high customer orientation
• Handling Canadian B2B customers for Bell Canada (Internet and Telephone features)
• Strong knowledge of the documentation process over the call.
• Experience in troubleshooting internet issues
• Configure Voice Mailbox, Routing, and Configuring Email on POP and IMAP.