Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Shakeela Rashid

Customer Relationship Officer/ Manager / Teacher) (Kidney Transplanted Patient And Paraplegic Since Feb 2012)
Ajman

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work History

Staff Trainer/Store Manager

Dastarkhan Restaurant
Ajman
10.2018 - Current
  • Identified and recommended staff for key positions and departments.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Introduced standardized training for cohesive learning environments.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.

Manager

Alharba Technical Services
Ajman
08.2013 - 05.2018


  • Maintain, drive, supervise and implement robust technical standards, systems and processes. Influence technology strategies and decisions with a high-level of expertise and knowledge. Provide direction and support to ensure compliance with relevant legislative specifications and standards.
  • Lead a team of staff developing products, and address training needs when necessary
  • Coordinate the regular testing of products to address faults, and provide evaluations in order to improve them
  • Act as a key contact with customers who have technical issues

Customer Relationship Officer

Bank Alfalah
Pirmahal
11.2007 - 07.2009
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Educated customers about account opening, cheque book issuance, KYC, Zakat Form options and follow Bank rules.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Presented new and additional products and services to existing customers.
  • Approached prospective clients through cold calling and emails to meet sales targets.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

English Teacher

Modern Computer College
Pirmahal
06.2007 - 06.2008
  • Administered assessments and standardized tests to evaluate student progress.
  • Prepared and implemented lesson plans covering required course topics.
  • Completed in-service and additional training to maintain professional growth.
  • Worked with administrators on behavioral issues to support needs of students.
  • Supported student skill development in alignment with personal and academic goals.
  • Kept classroom organized, clean and safe for students and visitors.
  • Explored and implemented innovative use of technology in language education.

English Teacher

Erum Academy (tution)
Pirmhal
04.2005 - 05.2007
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
  • Coordinated activities to encourage interest in reading.
  • Supported student skill development in alignment with personal and academic goals.

Education

Master of Science - Computer Science

University of Agriculture
Faisalabad
12.2001 - 05.2004

Bachelor of Science - Home Economics

University of Agriculture
Faisalabad
08.1999 - 11.2001

No Degree - Computer Diploma

Pakistan Institute of Computer Science
Pirmahal
04.2001 -

Associate of Science - Pre Medical

PAF Degree College Rafiqi
Shorkot Cantt
07.1996 - 05.1998

Associate of Science - Matriculation

Government Girls Higher Secondary School
Pirmahal
07.1994 - 07.1996

Skills

Customer Relationship Management (CRM)

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Staff Trainer/Store Manager

Dastarkhan Restaurant
10.2018 - Current

Manager

Alharba Technical Services
08.2013 - 05.2018

Customer Relationship Officer

Bank Alfalah
11.2007 - 07.2009

English Teacher

Modern Computer College
06.2007 - 06.2008

English Teacher

Erum Academy (tution)
04.2005 - 05.2007

Master of Science - Computer Science

University of Agriculture
12.2001 - 05.2004

No Degree - Computer Diploma

Pakistan Institute of Computer Science
04.2001 -

Bachelor of Science - Home Economics

University of Agriculture
08.1999 - 11.2001

Associate of Science - Pre Medical

PAF Degree College Rafiqi
07.1996 - 05.1998

Associate of Science - Matriculation

Government Girls Higher Secondary School
07.1994 - 07.1996

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Shakeela RashidCustomer Relationship Officer/ Manager / Teacher) (Kidney Transplanted Patient And Paraplegic Since Feb 2012)