Microsoft Office
Shakeel Ahammed
IT Support Engineer
Dubai
Summary
An experienced IT Engineer and Certified Ethical Hacker with a strong background in desktop support, vulnerability assessment, and penetration testing. Skilled in programming languages such as Python, C# and C++, I have a proven ability to identify and mitigate issues. I'm passionate about staying up-to-date with the latest trends and committed to continuous learning. And also I have experience in providing technical support to end-users. My expertise includes resolving hardware and software issues, maintaining inventory, and configuring systems.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
IT Support Engineer
TECHBYHEART
Kochi
04.2022 - 04.2023
- Delivering application and technical support to end users.
- Streamlined the process of troubleshooting and monitoring LAN/WAN activities
- Analyze and provide recommendations for emerging network technologies
- Respond to technical support calls from other staff members or clients and communicate how to resolve issues.
- Continuously monitor and maintain systems and networks.
- Diagnose and troubleshoot system and network problems, software faults, or hardware complications.
- Review of logs on Microsoft Office365 and access audit.
- Supervise the design and implementation of all IT projects.
- Penetration Testing and Vulnerability Assessment of network and devices.
- Used ticketing systems to manage and process support actions and requests.
- Troubleshooted, resolved, and suggested improvement for systems security and network problems at an advanced level across converged/multiple solutions platforms and services
- Configured hardware and granted system permissions to new employees.
Desktop Support Engineer
ICTCODES Pvt. Ltd.
Malappuram
06.2018 - 04.2022
- Providing technical support to end-users and resolving hardware and software issues.
- Troubleshooted and supported a key client's entire network
- Setting up and configuring desktop and laptop computers, printers, scanners, and other hardware devices.
- Networking hardware devices to increase productivity.
- Monitoring system performance and troubleshooting issues.
- Training end-users on software and hardware usage.
- Developing, hosting, and maintaining websites.
- Collaborating with designers, project managers, and other developers to ensure projects are completed on time and to specification
- Configured hardware, devices, and software to set up workstations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Education
Bachelor of Technology - Computer Science
MES College of Engineering, Kuttippuram
Kerala, India 06.2014 - 11.2018
Diploma in Digital Marketing - Digital Marketing
Aviv Digital
Calicut, India 09.2021 - 03.2022
Skills
Data recovery
Desktop support
Technical issues analysis
Microsoft Office Specialist (MOS) Expert
Technical Support
Issue troubleshooting
Wide-area Networks
User credential management
Ticket support system management
Software
Office 365
Adobe Photoshop
Certification
Certified Ethical hacker
Timeline
Certified Ethical hacker
05-2023
Microsoft Office Specialist (Excel 2019 Associate)
05-2023
IT Support Engineer
TECHBYHEART
04.2022 - 04.2023
Diploma in Digital Marketing - Digital Marketing
Aviv Digital
09.2021 - 03.2022
Desktop Support Engineer
ICTCODES Pvt. Ltd.
06.2018 - 04.2022
Bachelor of Technology - Computer Science
MES College of Engineering, Kuttippuram
06.2014 - 11.2018