SHAKIL AHMED
DHAKA
Summary
Service-centric Restaurant Supervisor with 3 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
PAK AL SAFA RESTAURANT
DUBAI, UAE
01.2022 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained accurate records of sales, labor and other costs.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
Customer Relationship Officer
UTTARA CRESCENT HOSPITAL
UTTARA, DHAKA , BANGLADESH
12.2018 - 12.2021
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained statistical database of customers using BING BANG for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Education
BBA - Business Administration And Management
NATIONAL UNIVERSITY
GAZIPUR, BANGLADESH03.2018
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Guest Relations
- Staff Supervision
- Health and safety standards
- Staff Management
- Task Delegation
- Service Quality
- Restaurant policies and procedures
- Menu development
- Employee Motivation
- Kitchen Staff Supervision
- Work Schedule Creation
- Menu Planning
- Food Safety
- Point of Sale POS Software
- Greeting and Seating Guests
- Team Collaboration
- Inventory controls
- Food and Beverage Service
Languages
BANGLA
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
URDU
Upper intermediate (B2)
Timeline
Restaurant Supervisor
PAK AL SAFA RESTAURANT
01.2022 - Current
Customer Relationship Officer
UTTARA CRESCENT HOSPITAL
12.2018 - 12.2021
BBA - Business Administration And Management
NATIONAL UNIVERSITY