Shakil Alam
Dubai
Summary
Senior Automotive Professional
After-sales Operations ● Service Operations ● Process Enhancements
- Over 10 years of experience with end-to-end After-sales Operations / Service Operations.
- Management position in an Automotive Dealership or in any Automobile related industry. A challenging position with an aggressive and professional organization, where my experience and knowledge will enhance growth and the profitability of the company. Become an active team member using my knowledge and skills to establish, meet and exceed goals by playing a key role in the success & growth of the organization. To take up new challenges assigned to me with a sense of responsibility and be open for continuous improvement in the organization.
- Having RTA permit for vehicle Technical Inspection (ID No: 34935)
- Having UAE driving license Light Vehicle Manual (License no-3609881 Dubai)
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader (QC)
Cars24
Dubai
05.2021 - Current
- Excel in cross functional and stake holder relationship management , Coordinate daily with Associate
director and General Manager of Refurb & Operations team. - Evaluate performance of 10 direct reports on timely basis to achieve their targets.
- Achieve, track and report daily weekly & monthly targets/ business goals by 95% set by management
to improve performance indicators. - Coordinate with team and workshop to prepare the car on time.
- Following up with team to evaluate the car after preparation as per standard.
- Ensuring that refurbishment has been done as per company standards.
- Ensuring that vehicle is in super mint condition, so that we can provide the warranty of 12 months or
40k kilometers. - Submit report for each car according to the defined process.
Senior Operation Executive
Thrifty Car Rental
Dubai
07.2019 - 05.2021
- Following up for the release of out of service vehicles with Internal and External Workshop within the agreed EDR.
- Approving minor repair estimate.
- Monitoring vehicles delayed under push-pull in milepower.
- Following up for the release of out of service vehicles with in agreed EDR.
- Initial approval on LPO related to repair done in agency/external garage as pre- approved by Operation Manager.
- Reviewing IDLE report sent by the counters and raising alarm if any abnormality found
- Monitoring vehicles under Quick Service (QSR) for more than 5 hours.
- Coordinating with the team to release vehicles from Quality Check (QUC) status within the same day.
- Evaluation of the monthly maintenance expenses.
- Updating the out of service report & sending it to the lease team/Sales Manager/Customer service Manager/Operation Manager and Managing Director.
- Following up with counters to send out of service vehicles lying in their location more than 24hrs.
- Coordinating with traffic department for vehicles under Registration and Renewal and pending with traffic dept.(WFT)
Technical Inspector
ENOC-Tasjeel (RTA)
Dubai
06.2017 - 07.2019
- Carries out proper Technical Inspection with responsibility and as per vehicle testing parameters from Tasjeel and RTA
- Receive vehicle from customer at the test bay
- Conduct Brake and Emission test as per Tasjeel/RTA testing procedure
- Identify Chassis Condition/Accidental effected area
- Certifying vehicle according to inspection through online system.
- Comprehensive test if required.
Vehicle Testing Engineer
EMARAT-Shamil (RTA)
Dubai
02.2016 - 01.2017
- Carries out proper Technical Inspection with responsibility and as per vehicle testing parameters from Shamil & RTA.
Workshop Supervisor
Arares Auto Repairing
Dubai
04.2014 - 01.2017
- Ensure full and accurate communication to workshop, parts, reception, and quality control.
- Ensure all materials and labour resources used are posted to each and every job card.
- Lead team and delegate tasks ensuring smooth functioning of day-to-day activities.
- Supervise the installation or maintenance of automobile equipment’s following company procedures.
- Monitor work in progress to ensure that the procedures implemented, and materials utilized conform to the applicable codes.
- Provide technical direction to another technician or worker personally.
Service Advisor
Topsel Toyota
Kolkata
04.2013 - 02.2014
- Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Provide detailed explanation on jobs to be carried out on vehicle.
- Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Advise customers on the required vital jobs.
- Should have flair for Selling Value added Services, Service Contracts and accessories.
- Resolve Customer Complaints and ensure customer has positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Raise Warranty approvals
- Raise special orders for parts not available and follow up and keep customer informed.
- Prepare Invoices on DMS and arrange for Active delivery of vehicles.
- Follow up payments of credit customers and ensure collection within stipulated time.
- Regularly monitor orders raised by him and ensure timely billing.
- Conduct post service follow up to ensure customer satisfaction.
Diagnostic Technician
Gangas Ford
Kolkata
08.2012 - 03.2013
- Test, troubleshoot, and diagnose defective boards to the component level utilizing electronic measurement and test equipment.
- Knowledge of operating principles of automobiles which include electrical processes, hydraulic systems, mechanical system, and efficiency management.
Education
Diploma - CAD Technology
GNA-IMT
India-Punjab07.2012
3 Years Diploma - Automotive Engineering Technology
SBS Polytechnic College
India-Punjab05.2011
Skills
1 Service Operations
2 P&L Management
3 Process Enhancements
4 Client Relationship Management
5 Team Building & Leadership
6 Cross-functional Coordination
7 After-sales Operations
8 Workshop Management
9 Spare Parts Management
10 Customer Service
Certification
- Certified Parametric Technology (PTC) on Basic Design In Cero Elements /Pro5.0 (PTC 204-0533)
Additional Information
Date of Birth: 20-O2-1992 Passport No : Z5314090
Language : English, Arabic, Hindi, Urdu, Bengali.
Nationality: Indian
References : Excellent references available on request
Timeline
Team Leader (QC)
Cars24
05.2021 - Current
Senior Operation Executive
Thrifty Car Rental
07.2019 - 05.2021
Technical Inspector
ENOC-Tasjeel (RTA)
06.2017 - 07.2019
Vehicle Testing Engineer
EMARAT-Shamil (RTA)
02.2016 - 01.2017
Workshop Supervisor
Arares Auto Repairing
04.2014 - 01.2017
Service Advisor
Topsel Toyota
04.2013 - 02.2014
Diagnostic Technician
Gangas Ford
08.2012 - 03.2013
Diploma - CAD Technology
GNA-IMT
3 Years Diploma - Automotive Engineering Technology
SBS Polytechnic College
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