Shakir Muhammad Yousuf

Manager | Aug 2024 – Present | Dubai, UAE

• Established full-scale freight forwarding operations for a startup logistics firm.
• Secured agreements with top shipping lines and co-loaders, reducing freight cost by 15%.
• Created SOPs for all modes of shipments: air, sea, and land.
• Expanded agency network across Europe, Asia, and Africa.
• Supported Sales, pricing and documentation across departments, improving service delivery time by 30%.
• Oversaw daily operations, ensuring adherence to safety standards and regulatory compliance across all departments.
• Implemented process improvements that enhanced workflow efficiency, resulting in reduced operational delays.
• Trained and mentored new staff on operational procedures and best practices, fostering a culture of continuous improvement.
• Developed and maintained standard operating procedures, ensuring consistent application of practices across teams.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Increased profit by streamlining operations.

• Managed a cross-functional team (Sales, Ops, CS, Pricing); improved operational workflow by 88%.
• Developed pricing strategies that improved profitability and client retention.
• Reduced logistics costs by 80% through resource optimization.
• Implemented KPI system and customer feedback loop, improving satisfaction score by 90%.
• Oversaw daily operations, ensuring timely processing of shipments and adherence to safety protocols.
• Coordinated logistics activities, optimizing route planning and reducing delivery times by implementing efficient scheduling practices.
• Trained new staff on operational procedures and safety standards, fostering a culture of compliance and efficiency within the team.
• Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
• Reduced operational costs through continuous improvement initiatives and cost-saving measures.
• Oversaw problem resolution to address barriers to operational efficiency.

• Directed Logistics Operations ASonic Logistics Middle East LLC Dubai, and A-Sonic Logistics Netherlands B.V. (Netherlands offices).
• Supervising a team of 06 employees and reporting to General Manager.
• Work on Pricing and Handling the shipments with respect to their incoterms such as Freight, EXW, DDP, DAP, and FOB quotation.
• Operations for local inbound, and outbound shipments.
• Work on Company's own Online Software for Preparing the Job, Booking online, Shipping instructions, B/L Draft, and Documentation.
• Obtained checking and preparing documentation to meet custom and insurance requirements.
• Prepare the Documents for the customs Declaration process.
• Prepare Certificate of Origin for a customer on the Dubai Chamber website using their Login Detail.
• Work on ATA Carnet Documents.
• Have experience in Calogi Software to Prepare AWB, HAWB, Dock Booking, and Consolidation process.
• Standardized costs for transportation to ensure economical shipping.

• Contacted carrier representative to coordinate receipt methods and to make arrangements for special deliveries.
• Calculated shipping, storage, and detention charges for ships in port.
• Coordinated all shipping and delivery of materials with carrier representatives and issued instructions.
• Resolved shipping methods for materials according to procedures, routes, and rates.
• Made decisions on shipping methods for Booking, Space and packages, taking into account budgetary constraints and deadlines for delivery.
• Prepared accurate shipping orders and bills of lading for materials and items being transported from the warehouse.

• Placed and received vendor orders and gave instruction to maintenance for services required by office management.
• Collected various information and research data through various media sources to provide relevant information to staff.
• Used phone and email to contact customers regarding confirmation of deliveries and provided answers to their queries.
• Responsible for controlling and managing all document processes including reviewing files, records and critical information and confirming accuracy and compliance with policies and procedures of company.
• In charge of maintenance and updates for all office systems, including computer hardware and software, providing solutions to computer issues.