Shakirah Namuganga
Dubai
Summary
Dynamic professional with a proven track record in the hospitality industry, notably at Speke Hotel, where I enhanced guest experience scores through exceptional service and problem-solving skills. Adept at time management and maintaining high standards of customer service, I excel in fast-paced environments, consistently delivering satisfaction and efficiency.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
5
5
years of professional experience
Work History
Barista
Home Bakery Kitchen
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Guest Service Agent
Speke Hotel
10.2019 - 11.2021
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted guests upon arrival and offered assistance.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
Waitress
Otaku Restaurant
03.2022 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
ALevels - Arts
Buddo Secondary School
Kampala Uganda05.2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
Languages
English
Upper intermediate (B2)
Timeline
Barista
Home Bakery Kitchen
06.2024 - Current
Waitress
Otaku Restaurant
03.2022 - 06.2024
Guest Service Agent
Speke Hotel
10.2019 - 11.2021
ALevels - Arts
Buddo Secondary School
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