SHAKKIR CM
Abu Dhabi
Summary
Independent Travel Agent offering more than 7 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
8
8
years of professional experience
Work History
Travel Consultant (Amadeus) & Visa processing
Maaz Tours and Travels LLC
05.2022 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
Ticketing Agent (Galileo) & Accounts
BIN SAMOODA IINTL TRAVEL AND TOURISM
01.2018 - 11.2020
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Kept current on airline policies and procedures to provide accurate information to passengers at all times.
Ticketing Agent (Galileo)
GHTT SALALAH
10.2017 - 12.2017
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Produced and shared customer service reports to support management decision-making.
Ticketing Agent
ATT HOLIDAYS
05.2017 - 07.2017
Ticketing Agent
AL ORABI TRAVEL & TOURISM PVT.LTD
12.2016 - 05.2017
Education
Diploma of Higher Education - AMADEUS BASIC FUNCTIONALITY COURSE, AMADEUS TICKETING FUNDAMENTALS
BIRD ACADEMY
Kerala, IndiaCertificate of Higher Education - SENIO SECONDARY SCHOOL
MAHATHMA COLLEGE
Kerala, IndiaCertificate of Higher Education - SSLC
KAMBIL MOPLA HIGH SCHOOL
Kerala, IndiaMS WORD & MS EXCEL -
INFO MEDIA
Kerala, IndiaDiploma of Higher Education - FOUNDATION IN TRAVEL AND TOURISM
ALHIND ACADEMY
Kerala, India08.2017
Skills
- GDS knowledge
- Strong Communication Skills
- Itineraries
- Hotel Accommodations
- Travel Arrangements
- Travel research
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Critical Thinking
- Documentation preparation
Languages
Malayalam
English
Arabic
Hindi
Personal Information
Title: TRAVEL CONSULTANT
Timeline
Travel Consultant (Amadeus) & Visa processing
Maaz Tours and Travels LLC
05.2022 - Current
Ticketing Agent (Galileo) & Accounts
BIN SAMOODA IINTL TRAVEL AND TOURISM
01.2018 - 11.2020
Ticketing Agent (Galileo)
GHTT SALALAH
10.2017 - 12.2017
Ticketing Agent
ATT HOLIDAYS
05.2017 - 07.2017
Ticketing Agent
AL ORABI TRAVEL & TOURISM PVT.LTD
12.2016 - 05.2017
Diploma of Higher Education - AMADEUS BASIC FUNCTIONALITY COURSE, AMADEUS TICKETING FUNDAMENTALS
BIRD ACADEMY
Certificate of Higher Education - SENIO SECONDARY SCHOOL
MAHATHMA COLLEGE
Certificate of Higher Education - SSLC
KAMBIL MOPLA HIGH SCHOOL
MS WORD & MS EXCEL -
INFO MEDIA
Diploma of Higher Education - FOUNDATION IN TRAVEL AND TOURISM
ALHIND ACADEMY
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