Shalini Ria
Assistant Logistics Manager
Marina,DUBAI
Summary
Experienced Manager with over 5+ years of experience in FMCD, E-commerce, Logistics Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Logistics Manager
Noon.com
Dubai, United Arab Emirates
11.2020 - Current
- Conducted research to address shipping errors and packaging mistakes.
- Directed logistics operations, including shipping and receiving of wide range of products daily.
- Handled day-to-day shipping & Last mile deliveries for more than 20000 packages per day.
- Negotiated with 20 different freight companies and received annual contracts resulting in cost savings.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Handling Team of 15 Team Leaders/Supervisors.
- Monitored and complied with strict budgets by negotiating with Vendors in alignment with needs and specifications.
- Planned and supervised shipments from Hubs to end-user and scheduled daily and weekly routes.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Prepared updated shipment reports for executives and vendors.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with UAE Rules & Regulations.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Provided updates on critical shipments to corporate departments and customers.
- Expedited resolutions of shipping errors and packaging mistakes.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Business Development Manager
heykarry.com
Dubai, United Arab Emirates
07.2019 - 10.2020
- 700% Target Achiever.
- Scouting and converting leads.
- Conversion in terms of more & more restaurants tie ups.
- Carried out day-day-day duties accurately and efficiently.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved problems, improved operations and provided exceptional service.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving Fleet & BD issues.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Relationship Manager
Azizi Developments Dubai
Dubai, United Arab Emirates
10.2018 - 06.2019
- Revenue of 3.1 Million till June’19.
- Worked with Sales and Customer Service departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Networked with business leaders and executives to identify clientele within local community.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Worked with clients to address and respond to client and partnership management issues.
- Transcended requirements on consistent basis to satisfy customers.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Account Manager
Amazon.com
Mumbai, India
08.2017 - 09.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Achieved monthly quota and grew sales to 300%
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed 500+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than 300% in sales.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Oversaw new business development and customer servicing.
- Introduced new processes to improve account and market tracking for better data analysis.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Territory Sales Manager
Philips lighting India Ltd
Mumbai, India
01.2016 - 08.2017
- Location :Mumbai India
- Best Performer with OP Achievement of 125% Areas/Markets worked in Western & Eastern Parts of India.
- Channel Activation and monitoring entire team to maximize the sales figures.
- Identifying & recommending solutions that best fit requirements & offering the customer a complete Product range & solutions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Carefully analyzed data to determine most effective sales strategies.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Tracked changing product lines to effectively meet dynamic market demands.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Meetings/business with Architects/Interior Designers (B2B Sales).
- Managing Channel & appointing channel based on relevant channel competency and achieving volume to reach objectives/sales target (B2C Sales).
Assistant Store Manager Trainee
ALDO Shoes
Mumbai, India
04.2015 - 07.2015
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Provided administrative support to senior staff, including creating proposals and organizing documentation.
- Collaborated with team members to help expand marketing channels.
- Analyzed SEO outreach goals and presented findings to marketing director.
- Performed market analysis and researched latest trends.
- Wrote interesting copy with eye for current trends and viral potential.
- Contributed to mock-ups, email campaigns and social media content.
- Prepared reports detailing project updates, performance information and ongoing trends.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Shadowed professionals in different situations to increase marketing knowledge.
- Helped with planning and hosting of marketing events.
- Identified appropriate marketing channels and target customers for campaigns.
- Collaborated with product development team to effectively modernize and update promotions.
Education
PGDM - MARKETING & FINANCE
03.2014 - 04.2016
GPA: 5/8, Student Award
- Professional development completed in Marketing & Finance
Bachelor of Administrative Studies -
07.2011 - 06.2014
Percentage: 63/100
- Majored in Marketing & HR
Higher Secondary
03.2010 - 04.2011
Percentage: 73
- Higher Secondary
Secondary School
03.2008 - 04.2009
Percentage: 73
- Secondary School
Skills
Relationship building and management
Investment and Wealth Planning
Customer portfolio management
Fluent in English & Hindi
Business Development
Client Relationships
Sales expertise
Product knowledge
Strategic selling
Service support
Distribution and warehousing
Transportation activity management
Carrier negotiations
Route optimization
Operational management
Logistics Management
MS Office
Extensive personal network
New Business Development
Direct sales
Territory Management
Business development and planning
Account management
Solution selling
Analytical problem solver
Interpersonal and client communications
Business growth strategies
Opportunity creation
Team leadership and collaboration
Conflict resolution skills
Up-selling and cross-selling techniques
Trained in consumer marketing
Timeline
Assistant Logistics Manager - Noon.com
11.2020 - Current
Business Development Manager - heykarry.com
07.2019 - 10.2020
Relationship Manager - Azizi Developments Dubai
10.2018 - 06.2019
Account Manager - Amazon.com
08.2017 - 09.2018
Territory Sales Manager - Philips lighting India Ltd
01.2016 - 08.2017
Assistant Store Manager Trainee - ALDO Shoes
04.2015 - 07.2015
ISBM, PUNE - PGDM, MARKETING & FINANCE
03.2014 - 04.2016
DAVV UNIVERSITY - Bachelor of Administrative Studies,
07.2011 - 06.2014
DAV PUBLIC SCHOOL - , Higher Secondary
03.2010 - 04.2011
MK DAV Public School - , Secondary School
03.2008 - 04.2009