Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Driving License
Timeline
Generic
Shaliza Allang

Shaliza Allang

Dubai,UAE

Summary

Experienced professional with focus on providing high-level administrative support and streamlining office operations. Skilled in managing complex schedules, coordinating travel arrangements, and enhancing productivity through effective organisation and communication. Committed to maintaining confidentiality and delivering exceptional service in fast-paced environments.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Personal Assistant to the Vice President of CL/SCM MEA

DB Schenker
Dubai
01.2019 - Current
  • Supports the Vice President of CL/SCM with various administrative and business-related tasks
  • Meticulously coordinate the VP’s schedule, manage his calendar, prioritize meetings, and support schedule execution
  • Prepare meeting/event presentations and arrangements (including agenda, visa/flight coordination, hotel bookings, relevant documents to meeting attendees, etc.)
  • Coordinating travel arrangements for VP and the regional CL team (including visas, hotel, and flight travel itineraries)
  • Process expense reports and verify claims to ensure a proper reimbursement
  • Processed incoming and outgoing parcels and correspondence for staff.
  • Support the VP in preparing regular informative communication letters running projects & activities and their status
  • Maintain various Head office reports and be the main point of contact with HO to support with any requirements required by the RHO
  • Market research on CL and competition development
  • Organizing and coordinate events such as warehouse inaugurations, groundbreaking ceremonies, sales conferences, customer events and more
  • Coordinating with Office Manager to provide support to the office, working together on travel policy, office supplies and maintenance etc
  • In addition to own tasks, part of the office’s IMS Internal Auditors annually taking part in conducting the ISO Internal Audit to maintain the company’s ISO certification
  • Maintain business relationships with other Business units

Administrative & Marketing Executive

Biesse Group
Dubai
01.2017 - 01.2019
  • Provide general administrative assistance to management and colleagues
  • Assist in booking flights and transport for sales staff
  • Maintain office and pantry supplies, stationary and other related tasks
  • Ensure that there is clear communication internally with staff, clients, agents and other suppliers
  • Maintain records of all employees such as passport details, visa, insurance, labour card etc
  • Welcome customers and provide food & beverage
  • Answer calls and promptly transfer to required person while confirming information of the caller
  • Receive sort and distribute email
  • Provide information about the company to callers/visitors
  • Assist Managing Director and Operations Manager with various clerical and administrative tasks
  • Generate machine offers via CRM for sales teams via SalesForce
  • Provide visa assistance for employees
  • Manage hotel bookings for colleagues and customers
  • Maintain customer database and update regularly on CRM (Salesforce)
  • Handle the company's presence on social media
  • Write up press release, product editorials, newsletters for internal communication
  • Assist in organisation of events such as open houses, in the company's showroom
  • Maintain company's image and ensure all employees are following the brand corporate image and regulations
  • Organise the ordering and distribution of the company's brochures.
  • Developed marketing plans to support department strategies.

Marketing Assistant

Trane Middle East & Africa
Dubai
01.2014 - 01.2016
  • Maintain and efficiently developed the online presence for Trane via official website, intranet and social media
  • Effectively branded all MEA offices following corporate Trane branding guidelines
  • Assist with brochure, product literature development working alongside agencies
  • Provide marketing and communications support to Ingersoll Rand group companies and functional teams
  • Supported sales staff by providing corporate giveaways, market trends, forecasts, new product information
  • Forecast and maintain marketing budget for all MEA offices
  • Independently sourced and recruited agencies to work with on design needs
  • First point of contact for generic customer queries via email
  • Proven track of writing articles for newsletters, internal communications, and industry publications
  • Develop case studies on Trane projects
  • Organising and hosting of B2B events such as sales seminars and exhibitions
  • (venue, logistics, gifts, branding)
  • Administrative assistance such as hotel bookings, vendor searches, database managing, invoicing, LPOs
  • Assist with booking flights for senior leaders arriving for meetings, conferences
  • Prepare correspondence for senior executives
  • Hosted and managed the Annual Sales Conference and Annual Distributor Meet for MEA in the UAE for over 130 employees including logistics and bookings for 2 years in a row
  • Support the roll-out of Customer Satisfaction Surveys
  • Assist other departments with certain activities if needed.

Marketing Intern

Emitac Mobile Solutions
Dubai
08.2013 - 08.2024
  • Assisted the corporate marketing manager with daily marketing activities
  • Assisted with events preparation
  • Create marketing proposals
  • Assisted with the logistics and administration for events
  • Updating customer databases
  • Developing material for press and PR
  • Liaising with clients and suppliers.

Personal Banking Advisor (Customer Service)

Mashreq Bank
Dubai
01.2012 - 01.2013
  • Interact with customers over the phone to understand their banking requirements
  • Provide excellent customer service to achieve customer loyalty
  • Resolve complaints over the phone on the spot within adequate time
  • Convert sales opportunities to meet financial targets
  • Selected to be a part of Mashreq’s pilot non-voice customer service team due to high communication skills.

Education

Bachelor of Business Administration - Business

University of Wollongong in Dubai
Dubai
09.2008 - 06.2011

Skills


  • Accurate typing 75 - 80 WPM
  • Problem-solving
  • Communication skills
  • Resourcefulness
  • Microsoft 365

Certification

  • Integrated Management System (IMS) Awareness & Implementation (Internal Auditor), TUV Rheinland
  • Level 3 International Award in Emergency First Aid at Work, Highfield Qualifications
  • Fire Safety Training Level 1, Conquer Training & Development Center LLC

Personal Information

  • Date of birth: 07/23/90
  • Nationality: Sri Lankan
  • Visa status: Resident visa

Driving License

Yes (UAE)

Timeline

Personal Assistant to the Vice President of CL/SCM MEA

DB Schenker
01.2019 - Current

Administrative & Marketing Executive

Biesse Group
01.2017 - 01.2019

Marketing Assistant

Trane Middle East & Africa
01.2014 - 01.2016

Marketing Intern

Emitac Mobile Solutions
08.2013 - 08.2024

Personal Banking Advisor (Customer Service)

Mashreq Bank
01.2012 - 01.2013

Bachelor of Business Administration - Business

University of Wollongong in Dubai
09.2008 - 06.2011

Similar Profiles

Create profile
Shaliza Allang