Shalon Kwikiriza
Abu Dhabi,United Arab Emirates
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Larc Cafe
Shakhbout city, United Arab Emirates
05.2022 - Current
- Provided exceptional customer service, including taking 50 orders and addressing customer concerns or complaints.
- Implemented and maintained high quality standards for coffee preparation and beverages.
- Oversaw maintenance and cleanliness of coffee equipment and machinery.
- Enforced compliance with healthy and safety regulations, sanitation standards.
Barista
Arto Coffee
Dubai, United Arab Emirates
03.2021 - 02.2022
- Made and served over 30 volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Maintained clean, organised cafe workspace, enabling co-workers to readily locate required supplies.
- Advised on food and drink choices based on customer preferences.
- Greeted customers, presented menus and shared information about available special items.
Education
Diploma - Catering
YMCA Comprehensive Institute
Kampala, Uganda 03.2016 - 11/2018
Skills
- Attention to detail
- Espresso and coffee brewing
- Latte art design
- Adaptability and flexibility
- Quality control and problem solving
- Customer Service
- Team player
Certification
- Essential Food Safety Program
- Barista Training
Languages
English
Upper intermediate (B2)
Arabic
Intermediate
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Barista
Larc Cafe
05.2022 - Current
Barista
Arto Coffee
03.2021 - 02.2022
Diploma - Catering
YMCA Comprehensive Institute
03.2016 - 11/2018
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