Summary
Overview
Work History
Education
Skills
Driving License
Personal Information
Languages
Timeline
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SHALU PALLIYALIL

SHALU PALLIYALIL

Dubai

Summary

Quality-focused Leasing Agent who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs. To offer my knowledge and experience in the area of property management and apartment rental and leasing operations to an organization that can use an enthusiastic young professional known for well-developed customer service and human relations skills.

Overview

14
14
years of professional experience

Work History

LEASING AGENT

QHOMES REAL ESTATE COMPANY
07.2019 - 06.2024
  • Provides current and prospective residents with the best possible customer service to retain residents and lease properties
  • Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move
  • Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts
  • Provides information regarding specific communities as well as services offered with the goal of generating leases for the sites
  • Logs all activity into company provided databases (Pivotal/PCIC, One Site, Interactive Pricing Application) in a timely and accurate manner
  • Accurately communicates the benefits and features of the property portfolio
  • Stays up to date with all promotions/leasing incentives
  • Provides accurate information to residents and prospects in a courteous manner and fills all reasonable requests or requirements
  • Maintains company's customer service and sales standards

MESSENGER CUM DRIVER

QHOMES REAL ESTATE COMPANY
06.2017 - 06.2019
  • Clarifying your scheduled and anticipated deliveries before each shift begins
  • Fetching, checking, and signing for parcels at their respective collection points
  • Taking special care to load the parcels into your bag or vehicle in a safe manner
  • Devising and choosing the most effective routes
  • Transporting items to drop-off points
  • Answering recipients' questions about the delivery process
  • Ensuring that both yourself and the recipient sign all relevant documentation upon delivery
  • Checking to see that you have completed all work allocated for the day
  • Advising your line manager of deliveries that could not be fulfilled
  • Remaining friendly and helpful as you conduct your duties
  • Maintains company’s customer service and sales standards

SALES AGENT

QANBAR STEETLEY
02.2010 - 02.2015
  • Provided customers with price information and handled financial transactions.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.
  • Negotiated and closed sales to secure profitable deals and contracts.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Negotiated best-possible prices for maximized profit levels.

Education

High School Diploma -

GOVERNMENT HIGHER SECONDARY SCHOOL
KUMERANELLUR, PALAKKAD, KERALA
05.2000

Skills

  • MS office
  • Photoshop
  • Customer service
  • Meeting sales goals
  • Product knowledge
  • Client relationships

Driving License

Qatar

INDIA

Personal Information


  • Date of Birth: 04/02/1983
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Transferable

Languages

English
Upper intermediate (B2)
Arabic
Beginner (A1)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)

Timeline

LEASING AGENT

QHOMES REAL ESTATE COMPANY
07.2019 - 06.2024

MESSENGER CUM DRIVER

QHOMES REAL ESTATE COMPANY
06.2017 - 06.2019

SALES AGENT

QANBAR STEETLEY
02.2010 - 02.2015

High School Diploma -

GOVERNMENT HIGHER SECONDARY SCHOOL

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SHALU PALLIYALIL