Shalu Sharawat
Gurugram,India
Summary
Accomplished professional with a strong background in client relations management and client acquisition and development. Demonstrates expertise in effective problem resolution, persuasive communication skills, and email assistance and support. Committed to professional skills enhancement, aiming to leverage these competencies to drive business growth and client satisfaction.
Overview
3
3
years of professional experience
Work History
Business development assistant
Webhelp India Private Limited
Gurugram, India
09.2019 - 08.2021
- Client Relationship Manager - Develop and maintain strong relationships with new and existing clients. Identify opportunities to upsell additional services and solutions to meet client needs. Act as the primary point of contact for client inquiries and concerns. Adhered to all regulatory requirements, supporting overall compliance to reduce risks.
- New Business Development - Identify potential clients and markets for expansion. Prospect and qualify leads to build a robust pipeline of new business opportunities. Identify potential clients and markets for expansion. Prospect and qualify leads to build a robust pipeline of new business opportunities. Conduct outreach activities, including cold calling, networking events, and targeted marketing campaigns.
- Market Research and Analysis - Stay abreast of market trends, competitor activities, and industry developments. Analyse market data to identify opportunities for growth and competitive differentiation. Provide feedback to leadership on market dynamics and emerging client needs.
- Revenue Generation - Meet or exceed sales targets and revenue goals set by the organization. Negotiate contracts and pricing agreements to maximize profitability. Track sales performance metrics and provide regular reports to management.
- Team Collaboration - Coordinate with internal teams, including recruitment consultants and operations, to ensure seamless service delivery. Participate in cross-functional initiatives to improve processes and drive organizational growth. Collaborate with marketing teams to develop promotional materials and campaigns.
Business development executive
Zomato Private Limited
Gurugram, India
09.2018 - 08.2019
- Formulated growth strategy targeting financial gains and enhanced customer satisfaction
- Conduct research to identify new markets and customer needs. Arrange business meetings with prospective clients.
- Promote the company's products/services addressing or predicting clients' objectives. Prepare sales contracts ensuring adherence to law-established rules and guidelines.
- Managed comprehensive documentation of sales and revenue transactions
- Ensured dependable customer feedback and after-sales support
- Cultivated long-term relationships with clients
- Mentored junior staff to become successful sales professionals
Education
Bachelor of Education - English
Gyan Vigyan Institute of Education
Aligarh 05.2023 -
Bachelor of Commerce - English
Ramanujan College of Delhi University
Delhi 08.2015 - 07.2018
Skills
- Professional Skills Enhancement
- Client Relations Management
- Effective problem resolution
- Email Assistance and Support
- Persuasive Communication Skills
- Client Acquisition and Development
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Timeline
Bachelor of Education - English
Gyan Vigyan Institute of Education
05.2023 -
Business development assistant
Webhelp India Private Limited
09.2019 - 08.2021
Business development executive
Zomato Private Limited
09.2018 - 08.2019
Bachelor of Commerce - English
Ramanujan College of Delhi University
08.2015 - 07.2018
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