SHALVINE DSOUZA

· Lead and manage the full recruitment lifecycle, including sourcing, screening, interviewing, and selecting candidates.

· Clearly communicate company policies, procedures, and employee benefits to prospective and newly hired employees.

· Prepare and issue offer letters, coordinate the collection of required documents, and oversee the employment visa process.

· Conduct background checks and liaise with the PRO for efficient processing of work permits and visa formalities

· Manage end-to-end onboarding, including orientation on company policies, ethics, culture, and mandatory training.

· Ensure new employees receive all required resources such as uniforms, accommodation, and official documents.

· Maintain accurate and up-to-date employee records, HR files, and revisions of the HR Handbook.

· Prepare official HR documents, including experience certificates, bank letters, salary letters, and NOCs.

· Track and monitor employee visas, labor cards, and passport validity to ensure timely renewals and legal compliance

· Collaborate with department heads to address HR-related matters and support smooth workforce management

· Ensure all HR processes comply with labor laws, company policies, and regulatory requirements.

· Manage time and attendance systems, ensuring accurate recording of attendance, overtime, and leave data.

· Oversee leave management, including tracking leave balances, processing approvals, and ensuring policy compliance.

· Handle employee grievances with professionalism, fairness, and confidentiality to maintain a positive work environment.

· Maintain strict confidentiality of employee information, payroll data, and sensitive HR documentation.

· Handle complete payroll processing, ensuring accuracy, timely payments, and compliance with organizational policies.

· Process salaries through WPS (Wage Protection System) and ensure adherence to all WPS regulations.

· Verify attendance, overtime, deductions, incentives, and leave records before finalizing payroll.

· Coordinate closely with the Finance Department for salary processing, payroll reconciliation, and WPS submissions.

· Address employee payroll queries, resolve discrepancies, and ensure transparent communication.

· Manage resignation procedures and handle full exit clearance processes, including final settlement coordination and documentation.

· Coordinated visa processes for new hires and employee separations, including visa issuance and cancellations.

· Managed professional and commercial license renewals, as well as establishment card procedures.

· Hands-on experience with DHCR – MASAAR platform for HR and administrative operations.

· Updated HR handbook, job descriptions, and maintained employee files regularly.

· Prepared and issued salary certificates, NOCs, and employment certificates upon request.

· Assisted the Director in delivering administrative tasks efficiently with minimal supervision.

· Communicated HR policies and procedures to staff as required.

· Prepared monthly payroll, including additions and deductions, and coordinated with Accounting on payroll processing, holiday pay, final settlements, and sick leave pay.

· Maintained electronic and paper records of all types of leave (annual, sick, maternity, etc.).

· Managed insurance processes: preauthorization requests, claim submissions, resubmissions, and reconciliations.

· Coordinated with patients and insurance parties via phone and email.

· Managed insurance databases: OPENJET, PULSE, ECLAIM, JET (NEURON).

· Worked with insurance companies and TPAs, including DAMAN, THIQA, ALMADALLAH, NEURON, NEXTCARE.

· Submitted monthly statistics through eSource System (DSC).

· Proficient in a wide range of administrative tasks and HR functions.

· Welcome members, guests, and visitors, ensuring a professional and friendly environment.

· Handle phone calls, emails, and general inquiries about club activities and memberships.

· Manage bookings for practice sessions, matches, and events.

· Maintain member records, attendance, and club documentation.

· Assist with organizing club events, tournaments, and logistics.

· Support financial tasks such as fee collection and record keeping.

· Maintain office supplies and club equipment inventory.

· Coordinate with coaches, players, and management for smooth daily operations.