SHAMA RAMUNYENYIWA
UAE,971
Summary
Dedicated professional specializing in customer education and onboarding, with proven expertise in verbal communication and social media engagement. Strong written communication skills and a client-focused approach enhance empathy and understanding in all interactions. Proficient in telephone etiquette and time management, demonstrating resilience under pressure. Committed to improving client satisfaction through comprehensive knowledge of company policies.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Customer service representative
FERRARI WORLD
Abu Dhabi, UAE
2023.10 - 2024.02
- Facilitated exceptional support to bolster customer satisfaction.
- Handled high volumes of inbound calls to provide timely resolution of customer issues.
- Delivered warm, positive customer care to encourage return visits and repeat spending.
- Guided customers in making informed choices through comprehensive product information.
Receptionist
LITTLE MISS AND MR AFRICA
HARARE, ZIMBABWE
2018.02 - 2022.12
- Assisted with administrative tasks to enhance office functionality.
- Supported the maintenance of up-to-date content on company brochures and promotional materials for prospective clients.
- Welcomed guests and provided helpful assistance upon arrival.
Customer service representative
RUGARE SAFARI LODGE
CHIVHU, ZIMBABWE
2016.03 - 2018.03
- Supported customers with comprehensive product insights to facilitate informed decisions.
- Resolved complaints and inquiries effectively, enhancing overall customer satisfaction.
- Delivered high-quality support to improve customer satisfaction levels.
Assistant teacher
ANNMARIE DAYCARE
PETORIA, SOUTHAFRICA
2011.01 - 2013.06
- Assisted lead teacher to maintain lesson flow without interruptions.
- Communicated with parents about student progress and behaviour.
- Supported lead teacher in timely grading of assignments for student feedback.
- Ensured classroom cleanliness and hygiene standards consistently.
Education
Diploma - BEAUTY THERAPIST
PEOPLE'S COLLEGE
ZIMBABWE 2014.07 - 2014.10
CERTIFICATE - OPERATIONS MANAGEMENT
LINKEDIN LEARNING
UAE 2024.03 -
CERTIFICATE - CERTIFIED NURSING ASSISTANT
NEWTON TRAINING CENTRE
UAE 2025.06 - 2025.09
Diploma - SPECIAL NEEDS
ALISON UK
2023.01 - 2023.09
Skills
- Customer education and onboarding
- Effective verbal communication
- Telephone etiquette
- Time management
- Social media engagement
- Strong written communication
- Stress management
- Resilience under pressure
- Client-focused approach
- Empathy and understanding
- Knowledge of company policies
Accomplishments
WOW AWARD FERRARI WORD CERTIFICATE OF RECOGNITION AND COMMITMENT TO MAINTAING THE HIGHEST STANDARDS FOR VALUABLE AND OUTSTANDING BEHAVIOUS
References
References available upon request.
Timeline
CERTIFICATE - CERTIFIED NURSING ASSISTANT
NEWTON TRAINING CENTRE
2025.06 - 2025.09
CERTIFICATE - OPERATIONS MANAGEMENT
LINKEDIN LEARNING
2024.03 -
Customer service representative
FERRARI WORLD
2023.10 - 2024.02
Diploma - SPECIAL NEEDS
ALISON UK
2023.01 - 2023.09
Receptionist
LITTLE MISS AND MR AFRICA
2018.02 - 2022.12
Customer service representative
RUGARE SAFARI LODGE
2016.03 - 2018.03
Diploma - BEAUTY THERAPIST
PEOPLE'S COLLEGE
2014.07 - 2014.10
Assistant teacher
ANNMARIE DAYCARE
2011.01 - 2013.06