Shama Salem
Al Ain City,Abu Dhabi
Summary
Having completed clinical training at Tawam Hospital and Tahnoon Bin Mohammed Medical City I recently received a Bachelor of Science in Medical Laboratory Science from Liwa University completed rotations in a variety of major laboratory departments while maintaining a high academic standing (Grade A in clinical evaluations
competent in quality control, infection control, specimen management, and basic laboratory techniques I'm looking for a medical laboratory internship in a hospital to expand my practical abilities and obtain real-world clinical experience.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Call centre agent
pride smile medical center
Al Ain City, Abu Dhabi
2025.05 - 2025.07
- Answered patient inquiries and provided professional customer support
- Scheduled and confirmed patient appointment efficiently
- Maintained accurate patient records and updated information in system
- Coordinated with medical staff to ensure smooth appointment scheduling
- Handled phone calls professionally while maintaining patient confidentiality
Receptionist
al khawarizmi collage
AlAin , United Arab Emirates
2019.09 - 2024.04
- Welcomed and assisted student , visitors ,and staff in professional and friendly manner
- Managed appointments ,phone calls, and front desk operations efficiently
- Maintained accurate records and performed data entry with high attention to detail
- Coordinated administrative task while ensuring excellent customer service
- Handled inquiries and directed visitors to appropriate departments
- Managed over 50 customer calls per day Increased sales by 10%".
Education
Bachelor of Science - Medical laboratory science
Liwa Collage
Al Ain City, Abu Dhabi 2019.10 - 2025.12
Skills
Clinical laboratory skills
- sample collection &Handling
- Basic Laboratory techniques
- Blood testing procedures (CBC, Blood grouping)
- infection control & safety procedures
- Laboratory equipment Handling (microscope , centrifuge )
Customer service skills
- Call center experience
- Reception duties
- Patient /customer communication
- Handling inquiries and complaints
Administrative skills
- Data entry
- Medical records documentation
- Appointment scheduling
- Microsoft office ( Word , Excel )
Languages
English
Advanced (C1)
Arabic
Native
Timeline
Call centre agent
pride smile medical center
2025.05 - 2025.07
Bachelor of Science - Medical laboratory science
Liwa Collage
2019.10 - 2025.12
Receptionist
al khawarizmi collage
2019.09 - 2024.04