SHAMEEL PARAMBATH
IT SUPPORT ENGINEER
Abu Dhabi,AZ
Summary
IT Desktop Support Engineer With 5 Years of experience with various IT Hardware, Software and networking. Adept at handling multiple system operations, include installation, configuration and and maintanace of windows systems.
Overview
17
17
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Computer Network and System Technician
Al Azm Charter School
- 2022.08
- Support users within the School Environment, Identifying and resolving technical issues related to OS, Software and network,
- Printers, and Desktops
- Support Servers Active directory, DHCP
- Administrate Users and computers
- Network printer installation, maintenance, and Troubleshooting
- Wireless controller, AV
- Support, Office 365, Hardware support for Desktops, Laptops,
- Projectors, Smartboards, etc
- Resolve technical issues with networks
- Ticketing tools ( Ivanti, BMC Remedy)
IT Field Support Engineer
Itqan Al Khaleej
2016.09 - 2022.06
- MS Office 365 (Outlook, Teams, Office license assigning, OneDrive etc.)
- Installing operating system (windows 2016 & Windows 10)
- Access Points and IP Phones (Huawei)
- Application support (School Environment)
- CCTV installation and maintenance (CISCO, INDIGO VISION)
- Domain Migration
- Hardware Support ( Desktops, Laptops, Printers)
- Ministry of Education UAE, Task and Responsibilities:
- Solving user’s issues using Ticketing Tools and coordination with Service desk teams
- Support users in School environment
- Provide Support for Microsoft office 365 Apps
- Microsoft Azure Active directory
- Provide routine, technical support and maintenance for
- Hardware’s (Desktops, Laptops, Telecoms and network systems)
- Installation and maintainance of Computers,printers, IP Phones,
- Projectors and Laptops
- Hardware Support for Laptops, Desktops and printers
- Asset management, Cordinate with new projects and tasks ( Domain Migration, New hardware installation etc.)
- Test software performance throughout the desktop network to ensure peak perfomance
- Installation and configuration windows operatin g system ( win 8.1, win 10, win server 2012 and Win server 2016.)
IT Consultant
Indigo Airlines
2006.12 - 2017.12
- Calicut International Airport
- Payroll Company : CMS IT Services, Manage and monitor all installed systems and infrastructure
- Install, configure, and maintain operating system, application software’s and system management tools
- Configuration and maintenance of Airport critical Device such as
- Baggage Tag Printer, Baggage Reconciliation System,Boarding
- PassPrinter, etc
- Performing complex implementation and maintenance tasks on the LAN and WAN
- Creation of monthly Physical Asset Verification List
- Participating in 24x7 on-call rotations
- Configuring IP based MF Printer, scanners, and desktop hardware peripherals
- Trouble shooting and maintenance of Network, Desktop and
- Hardware related problems.
Education
Bachelor’s degree - Physics
Calicut University
Skills
IT Infrastructure SupportTicketing Tools ( Ivanti, BMC)
Remort Support ( SCCM, MS Teams, & Quick Assist)
IT Asset ManagementOffice 365Active Directory ( Basic Level)Microsoft Azure ( Basic Level)Hardware Support ( Desktops & Laptops)
CCTV, IP Phones, Networ PrintersAccomplishments
- ITIL V4 Foundation Certificate in IT Service Management
- Microsoft Certified System Expert (MCSE) – Course Completed
- Cisco Certified Network Associate (CCNA) – Course Completed
- IBM Customer Engagement Specialist Professional by Coursera
- Google Technical Support Fundamentals by Coursera
- The Bits and Bytes of Computer Networking by Coursera
- AWS Cloud Technical Essentials by Coursera
- Microsoft Azure Fundamentals AZ-900 (Pursuing)
Additional Information
- Visa : , Employment Visa
Certification
ITIL V4
Timeline
IT Field Support Engineer
Itqan Al Khaleej
2016.09 - 2022.06
IT Consultant
Indigo Airlines
2006.12 - 2017.12
Computer Network and System Technician
Al Azm Charter School
- 2022.08
Bachelor’s degree - Physics
Calicut University