SHAMEEL PARAMBATH
Abu Dhabi
Summary
Accomplished IT professional with expertise in Microsoft Intune and Azure Administration, complemented by certifications in CCNA and MCSE. Demonstrates proficiency in Windows Administration and IT Hardware Support, ensuring seamless mobile device support and remote customer service. Adept at implementing ITIL frameworks to enhance operational efficiency. Committed to leveraging technical skills to drive innovation and support organisational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work history
IT Support Engineer
Department Of Government Enablement Abu Dhabi
Abu Dhabi
2024.12 - 2026.02
- Manage and monitor User accounts and computers using microsoft intune portal.
- Solving user’s issues using Ticketing Tools and coordination with Service desk team (Service Now).
- Install, configure, and maintain operating system using Network boot or using Usb bootable drive.
- Hardware and software support for user devices.
- Install and deploy docking stations and Kiosk machines.
- Install and Keep Update different types of software.
- Install and configure network printers and manage printers and user access using SafeQ Server.
- Assist users to use CRM application using Microsoft power Apps.
- Assist user to Use MS office Outlook, OneDrive, Teams and Sharepoint etc.
Computer Network and System Technician
Al Azm School - Taaleem
Abu Dhabi
2022.08 - 2024.12
- Deployment, Optimizing and monitoring computer systems and Network resources.
- Installation and configure Softwares.
- Identifying and resolving technical issues related to networks, OS, and Software.
- Fix network connectivity issues ( Port configuration, Vlan Assign)
- Active directory (DHCP, Group Policy, User Account Management).
- Access point Configuration (Vlan Assigning, AP Authentication).
- Installation and configuration of IP Phones.
- Installation and Configuration Network Printer (Assign Static IP, Quota assignment for users in Papercut management software).
- MS Office 365 Administration (License assign, MFA, Teams and SharePoint).
- Hardware and Software Support (Desktops, Laptops, Smartboards).
- Support For Online Exams (MAP, TALA and EMSAT)
IT Field Support Engineer
Ministry of Education UAE
Abu Dhabi
2018.09 - 2022.06
- Solving user’s issues using Ticketing Tools and coordination with Service desk teams (Ivanti).
- Provide Support for Microsoft office 365 Apps.
- Microsoft Azure Active directory.
- Provide routine, technical support and maintenance for Hardware’s (Desktops, Laptops, Telecoms and network systems).
- Installation and maintenance of Computers, printers, IP Phones, Projectors and Laptops.
- Hardware Support for Laptops, Desktops and printers.
- Asset management.
- Coordinate with new projects and tasks (Domain Migration, New hardware installation etc.).
- Installation and configuration windows operating system (win 8.1, win 10, win server OS)
IT Consultant
Indigo Airlines
Calicut, Kerala
2016.12 - 2017.12
- Manage and monitor all installed systems and infrastructure.
- Install, configure, and maintain operating system, application software’s and system management tools.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with concerned teams to implement those fixes. Maintenance and support for CCTV.
Education
MBA - IT
Jaipur National University
Bachelor Of Science - undefined
Calicut University
Skills
- Microsoft Intune Administration
- Microsoft Azure Administration
- CCNA
- MCSE
- Windows Administration
- IT Hardware Support
- Mobile device support
- ITIL frameworks
- Remote customer support
Certification
- Microsoft Azure System Administrator
- ITIL V4
Reference
Available on request
Accomplishments
- Participate in Setup of new School IT infrastructure within 15 days.
- Successfully completed Domain Migration Project with Ministry of Education UAE.
Areas Of Expertise
- IT Infrastructure Support.
- Trouble shooting network issue.
- Remote Support for end users.
- Active Directory.
- Hardware Support (Desktops, Laptops, Printers)
- Attendance Management System.
- MS Office 365.
- IT Asset Management.
Languages
English
Fluent
Timeline
IT Support Engineer
Department Of Government Enablement Abu Dhabi
2024.12 - 2026.02
Computer Network and System Technician
Al Azm School - Taaleem
2022.08 - 2024.12
IT Field Support Engineer
Ministry of Education UAE
2018.09 - 2022.06
IT Consultant
Indigo Airlines
2016.12 - 2017.12
Bachelor Of Science - undefined
Calicut University
MBA - IT
Jaipur National University