Shamil Hassainar

Business-minded Network Administrator with 4+ years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.

• Talk staff or clients through a series of actions, either face-to-face or over the phone
• To help set up systems or resolve issues
• Troubleshoot system and network problems,
• Diagnosing and solving hardware or software faults Replace parts as required Provide support
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

• Collaborated with management team in the development of Projects.
• Resolved product issue through consumer testing.
• Documented and resolved load balancer which led to Continues Network Fail.

Cisco Certified Network Associate