SHAMIM MUHOOZA
WAITRESS
Abu Dhabi
Summary
Experienced and friendly Waitress offering solid history to assist customers by taking orders and providing menus and information about specials, efficient taking food orders and ensuring food orders are delivered to kitchen stuff and ensure they prepare them effectively . Effective at promoting team success by independently handling side work and cleaning up spills. I have the ability to check with customer if they are happy with services and meals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Waitress
Texas foods
Abu Dhabi
01.2020 - 08.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Provide customers with menus
- Take customer orders and relay this to the Kitchen
- Serve food and beverages to customers
- Prepare bills and process payments
- Listen to customer complaints and address them appropriately
- Inspected dishes and utensils for cleanliness.
Head Waitress
Hilton Hotel
Kampala
12.2015 - 12.2018
- Provide customers with menus
- Take customer orders and relay this to the Kitchen
- Serve food and beverages to customers
- Prepare bills and process payments
- Listen to customer complaints and address them appropriately
- Inspected dishes and utensils for cleanliness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provide customers with menus
- Take customer orders and relay this to the Kitchen
- Serve food and beverages to customers
- Prepare bills and process payments
- Listen to customer complaints and address them appropriately
- Inspected dishes and utensils for cleanliness.
Receptionist
Serena Hotel
Kampala
05.2013 - 10.2015
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Uganda Martyrs Namugongo
Uganda 01.2009 - 06.2011
Certificate in Hotel Management - Hotel Management
Paul Mukasa School
01.2020 - 11.2020
Skills
Communication skills ,Flexible work hours
undefinedTimeline
Waitress
Texas foods
01.2020 - 08.2021
Certificate in Hotel Management - Hotel Management
Paul Mukasa School
01.2020 - 11.2020
Head Waitress
Hilton Hotel
12.2015 - 12.2018
Receptionist
Serena Hotel
05.2013 - 10.2015
High School Diploma -
Uganda Martyrs Namugongo
01.2009 - 06.2011
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