Shamim Nansereko
Dubai,Dubai
Summary
Seasoned Customer Associate with 3years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
8
8
years of professional experience
Work History
Retail Customer Sales Associate
Enoc
10.2021 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Barista
And & Cafe
10.2018 - 10.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales Associate
Slog Supermarket
06.2015 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Business Administration
Makelele University Business Study
Kampala Uganda 01.2010
Skills
- Appointment Scheduling
- Customer Support
- Clerical Support
- Team Collaboration
- Product Knowledge
- Project Management
- Inventory Control
- Safety Regulations
- MS Office Proficiency
- Credit and Debt Card Processing
- Gift Wrapping Boxes
- Customer Relationship Management
- Answering Customer Questions
- Preparation of Demonstrations
- Customer Service
- Effective Working Relationships
- Presenting Solutions
- Persuasive Selling
- Customer Inquiries
- Exceptional Communicator
- POS Inventory System Operation
- Effective Customer Communication
- Quality Assurance
- Loss Prevention Goals Monitoring
- Customer Service and Assistance
- Corrective Actions
- Retail Marketing
- Complaint Escalation
- Problem Resolution
- Customer Complaint Resolution
- Merchandise Upselling
- Stock Replenishment
- Closing Sales
- Refunds and Exchanges
- Hospitality and Accommodation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Hobbies
Swimming 🏊♀️
Reading Novels 📖
Movies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Retail Customer Sales Associate
Enoc
10.2021 - Current
Barista
And & Cafe
10.2018 - 10.2020
Sales Associate
Slog Supermarket
06.2015 - 10.2017
Business Administration
Makelele University Business Study
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