Summary
Overview
Work history
Education
Skills
Timeline
Waitress
Shamim Nasasira

Shamim Nasasira

Dubai,United Arab Emirates

Summary

Friendly and enthusiastic Waitress and barista adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

4
4
years of professional experience

Work history

WAITRESS

MIST LEBANESE RESTAURANT & CAFE
Business Bay(Dubai) , United Arab Emirates
02.2022 - 01.2024
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Provided menu and offered recommendations to complement dining experience.

Barista

Anchor Cafe
Dubai, United Arab Emirates
05.2020 - 12.2021
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Studied and re-designed processes to improve quality of coffee and cafe products.
  • Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.

Education

High school - Business

St Henry’s College
Kampala, Uganda
12.2019

Skills

  • Great communication skills
  • Attention to details
  • Team player
  • Flexibility
  • Interpersonal skills
  • Food safety understanding
  • Highly responsible and reliable
  • Teamwork and collaboration
  • Coffee machinery operation
  • Latte art
  • Highly organised
  • Cash register operation
  • Coffee brewing
  • Speciality milk options
  • Foam art

Timeline

WAITRESS

MIST LEBANESE RESTAURANT & CAFE
02.2022 - 01.2024

Barista

Anchor Cafe
05.2020 - 12.2021

High school - Business

St Henry’s College

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Shamim Nasasira