Shamim Patel
Learning and Development Professional
Dubai
Summary
Professional Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. A driven, innovative and efficient learning professional with 10+ years of experience in organisational development, business strategy and management within diverse sectors in the UK and Middle East. Having a solid foundation in Information Technology coupled with a proven interest in problem solving and training needs analysis. Proven ability to engage with and influence Senior Management and key stakeholders to integrate HR, Learning and Talent Management initiatives within the overall business strategic objectives and measuring the outcomes through ROI.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Senior Learning Manager
Oracle Cerner
Dubai
04.2016 - 04.2022
- Managed a team of trainers to implement healthcare systems for high profile clients such as Ministry of Health and King's College
- Implemented innovative blended learning strategies saving clients over 400 man hours for clinicians creating a notable ROI
- Managed a sales target of $500k dollars with a small team and reported target data to global parent company
- Presented change management strategies at healthcare conferences attended by global clients
- Created a model learning strategy and communication plan that was adopted globally and ensured all clients received receive same high standard of delivery
- Liaised with and built relationships with senior Subject Matter Experts,Instructional Designers to develop learner-centric measurable solutions.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Developed and implemented updating training programs for 2000+ employees.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
Performance Management Consultant
Emirates Airline
Dubai
09.2014 - 04.2016
- Implemented a new organisation-wide performance management project using an Oracle Fusion system
- Headed up the learning and development side by aligning business objectives with training outcomes
- Presented to key internal stakeholders to obtain buy-in, satisfaction levels for training were at 90%+
- Incorporated change management strategies and advanced content marketing initiatives, leading to noticeable successes
- Coached and mentored existing staff in the organisation on their professional progression in line with corporate goals, policies, and procedures
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Leveraged analytical tools to provide insight and enhance performance.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Learning Consultant
iCapital
Dubai
09.2011 - 09.2014
- Facilitated training for over 1000 members of clinical staff in healthcare systems, clients included doctors, nurses, physiotherapists etc
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials
- Directed content development, resolved client queries and issues, supported business development activities and led daily learning operations
- Assessed gaps, partnered with internal departments to determine learning outcomes
- Created e-learning content using Captivate to enhance the learning experience for clients and captured their learning journey within and LMS
- Implemented a new online assessment process saving the company $50k dollars
- Created strategies for Super User, E-Learning and Adoption programs.
Training Specialist
NHS
Manchester
04.2006 - 09.2011
- Responsible for leading a team of 15 trainers to deliver training material based on process maps and business analysis
- Developed training material including service specific packs and documentation facilitating consistency and promoting reuse across 30 services
- Trained over 1.5k healthcare and management level staff on nationally linked clinical systems for a centrally accessible electronic patient record
- Created e-learning tutorials using Captivate software to facilitate a blended learning approach
- Liaised with national software suppliers
- Devised and presented workshops with service heads and key stakeholders to drive forward business change and establish benefit realisation, which was then used as a business model for other organisations across the NHS
- Saved 4 clinical man hours per day
- Created policies surrounding system usage which were then used across the entire northwest region
- Tested healthcare software in trusts across the Northwest and helped with the delivery of training and floor walking.
Education
BSc (Hons) - Computer Science
University of Leicester
09.1999 - 07.2002
Skills
Learning and DevelopmentCoaching and MentoringLeadership DevelopmentAbility to Work Under PressureCritical Thinking Skills
Talent & Performance Management
Organisational DevelopmentADDIE expertise
Adult learning theories
Certification
Instructional Design Techniques (IATA)
Timeline
Executive Coach (Association of Coaching UK)
09-2020
Strengths Practitioner (SDI,USA)
07-2019
Instructional Design Techniques (IATA)
09-2016
Senior Learning Manager
Oracle Cerner
04.2016 - 04.2022
Performance Management Consultant
Emirates Airline
09.2014 - 04.2016
Train the Trainer (ITIL, UK)
09-2012
Learning Consultant
iCapital
09.2011 - 09.2014
Training Specialist
NHS
04.2006 - 09.2011
BSc (Hons) - Computer Science
University of Leicester
09.1999 - 07.2002