Shamim Shahbandri
Mumbai,India
Summary
Serving the best of me towards my employer thereby, taking intensive care of creating, raising and maintaining their goodwill, all through my dedication, honesty & perseverance.
Overview
13
13
years of professional experience
Work history
Client Support Executive – Billing Department
Al Futtaim Willis LLC
Dubai
02.2018 - 01.2020
- Calculation and checks carried out to ensure that payments records are correct. Handling customer and solving their queries related to the accounts.
- Preparing statutory account and handling accounts and ledger of the company.
- Correspondence via email with client accounts related to payment records, billing, insurance, etc.
- Working with spreadsheets and formulas, extraction of data, etc.
- Controlling credit and chasing debt as well as managing petty cash transactions.
- Reconciliation of financial accounts and direct debits.
- Maintenance for purchase/sales register and filing all receipts.
- Keeping records of all expenses and preparing vouchers/journal entries.
- Sorting out incoming and outgoing daily posts.
Administration / Receptionist
Al Shatir Children Development Center
Sharjah
06.2017 - 12.2017
- Handling accounts and ledger of the company
- Keeping records of purchase/sales register and filing all receipts.
- Keeping records of all expenses and preparing voucher & journal entries.
- Registration & Enrollment of new students in the Center.
- Sending invitations to prospective families regarding various enrollment program & schemes.
- Proactively promoting new programs for children of various ages.
- Preparation of weekly MoM held with management of Al-Shatir.
- Processing the registration & cancellation of Visa at Tas-heel office.
Team Member O2 Telefonica
Fidelity Information Services Global Limited
Mumbai
08.2007 - 03.2015
- Handling all the processes related to O2 Telefonica i.e. activation of mobile number, ownership transfer, replacement of handset, change of tariff plan, etc.
- Resolution of customer’s query through email and chat.
- Inbound calls of customers related to billing and tariffs.
- Outbound calls to customers whose requests/queries are processed.
- Working on 27 different Billing and Network related applications simultaneously.
- Providing training to new joinees about the process.
- Handling billing queries & other related customer disputes as well as credit issues.
Accountant and Office Assistant
B J Shah Accountancy (CA Firm)
Mumbai
01.2007 - 08.2007
- Filing Returns such as VAT, Sales Tax, Income Tax, etc.
- Registration of companies.
- Keeping Accounts of companies
- Handling clients, keeping records and other office related functions.
- Taking calls from various clients in regards to tax return, accounting, etc.
Education
Master of business administration - Finance
Skills
- Software:
- Windows OS (XP, 7 & 8), Microsoft Office (Excel, Word, PowerPoint); Email Clients (Windows Mail, Outlook Express, MS-Outlook); Web applications; Tally Packages
Languages Known
English, Hindi, Urdu & Marathi
Interests & Hobbies
Music, Reading, Travelling & Cooking.
Strengths
Positive Attitude, Punctuality, Hard work, Confidence, Analytical skills.
Timeline
Client Support Executive – Billing Department
Al Futtaim Willis LLC
02.2018 - 01.2020
Administration / Receptionist
Al Shatir Children Development Center
06.2017 - 12.2017
Team Member O2 Telefonica
Fidelity Information Services Global Limited
08.2007 - 03.2015
Accountant and Office Assistant
B J Shah Accountancy (CA Firm)
01.2007 - 08.2007