Hi, I’m
SHAMIR PULATH
Burdubai
Summary
Passionate and motivated Information Technology professional with a strong foundation in managing network systems, data security, and troubleshooting. Skilled in hardware and software installation and maintenance. Experienced Computer User Support Specialist with excellent troubleshooting capabilities and a track record of enhancing system functionality and user satisfaction. Effective communicator who ensures understanding and proper use of software and hardware, resulting in improved help desk response times and user experience.
Overview
8
years of professional experience
1
Certification
Work History
IDEA ZONE COMPUTER TRADINGDubai
IT SPECIALIST
01.2020 - Current
Job overview
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Customization of PCs, Workstations, Servers.
- Providing both onsite and remote installation and support for critical systems such as O365, servers, ADDS (Active Directory Domain Services), VPNs, backup systems, and other network devices.
- Installation and Management IPBX in a multi-vendor Grandstream, Yeastar, NEC, Panasonic.
- Biometric systems and door access solutions, software solutions.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Employed firewalls and VPNs to safeguard network security.
- Set up local area networks and wide area networks.
- Coordinated with vendors for procurement of IT products or services as needed.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Installed, configured and maintained CCTV surveillance cameras and related equipment.
- Assisted with the deployment of new applications and services in production environments.
- Gathered data from surveys conducted among customers in order to determine areas of improvement.
VEEMART HYPER MARKETKerala
IT ADMIN
06.2019 - 12.2020
Job overview
- Installation, Management, Troubleshooting of hardware and software issues.
- Support different types of point-of-sale (POS) systems, servers, Wi-Fi systems, inventory management, and surveillance systems.
- Perform regular backups, disaster recovery planning, and implementing security measures.
- Performed system-wide upgrades of ERP software programs.
- Monitored performance levels and identified areas needing improvement in ERP operations.
- Liaise with vendors for equipment procurement, and negotiate service contracts.
- Managed user access permissions in accordance with company policies and regulations.
- Troubleshoot application errors and resolved system issues promptly.
- Monitored system logs to identify potential problems and took corrective action when necessary.
- Analyzed existing business processes and made recommendations for improvement using the ERP system.
- Provided technical support to users experiencing difficulties with the ERP software.
- Conducted tests on various aspects of the ERP system such as functionality, scalability, usability.
- Conferred with network users about solutions to existing system problems.
- Consulted users to determine areas in need of improvement.
- Submitted recommendations regarding infrastructure overhauls.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Configured and maintained ERP systems to ensure efficient operation.
QZION TECHNOLOGYKerala
DESKTOP SUPPORT ENGINEER
01.2017 - 01.2018
Job overview
- Troubleshot network connectivity issues for both wired and wireless connections.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Provided training to end-users on basic usage of computer applications.
- Participated in IT projects related to desktop support services.
- Ensured compliance with corporate policies related to data security standards.
- Analyzed logs from various sources such as Event Viewer, Performance Monitor, for troubleshooting purposes.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Conducted training sessions for staff on new software and hardware, enhancing productivity.
- Providing technical assistance to end-users, diagnosing and resolving hardware and software issues, configuring and deploying workstations, ensuring network connectivity, and conducting system maintenance.
- CCTV installation maintains.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
Education
Calicut University, Kerala,India
Bachelor of Arts from ECONOMICS
01.2016
GVHSS Mampad, Kerala,India
High School Diploma
01.2013
GHSS Karakunnu, Kerala,India
High School Diploma
01.2011
SGVU (Suresh Gyan Vihar University), Jaipur, India
MBA from Information Technology
Skills
- IT service management
- IT consulting
- Disaster Recovery
- IT diagnostics
- Virtualization Technologies
- Organizational Skills
- Customer Service
- Wireless networking support
- Infrastructure planning and design
- Network Configuration and Troubleshooting Skills
- Infrastructure solutions Designing
- Virtual private networks
- Technical infrastructure upgrades
- Budgeting and cost control
- Vendor Relationship Management
- Network Hardware and Software
Personal Information
- Nationality: Indian
- Driving License: UNITED ARAB EMIRATES 4266683
- Marital Status: Single
Certification
- Computer Hardware and Networking.
- Cisco Certified Network Associate-CCNA R&S (CERTIFIED)
- Cisco Certified Network Associate-CCNP R&S(Course Completed) - 2017
- Microsoft Certified Solutions Expert MCSE (CERTIFIED) - 2016
- Microsoft Certified Solutions Associate MCSA (CERTIFIED) - 2012
Present Address
Souk al kabber - BUR DUBAI - Dubai - UNITED ARAB EMIRATES
Timeline
IT SPECIALIST
IDEA ZONE COMPUTER TRADING
01.2020 - Current
IT ADMIN
VEEMART HYPER MARKET
06.2019 - 12.2020
DESKTOP SUPPORT ENGINEER
QZION TECHNOLOGY
01.2017 - 01.2018
- Computer Hardware and Networking.
- Cisco Certified Network Associate-CCNA R&S (CERTIFIED)
- Cisco Certified Network Associate-CCNP R&S(Course Completed) - 2017
- Microsoft Certified Solutions Expert MCSE (CERTIFIED) - 2016
- Microsoft Certified Solutions Associate MCSA (CERTIFIED) - 2012
Calicut University
Bachelor of Arts from ECONOMICS
GVHSS Mampad
High School Diploma
GHSS Karakunnu
High School Diploma
SGVU (Suresh Gyan Vihar University)
MBA from Information Technology
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