SHAMISO FRANCISCA TRIKISAYI
SHARJAH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
ZIMCONNECT
HARARE
11.2023 - 05.2025
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Executive
ROYAL PALM RESTURANT
HARARE
03.2022 - 11.2023
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Assisted customers with product returns or exchanges according to established guidelines.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Prepared detailed reports of daily activities for management review.
Education
High School Diploma -
TOWNSEND GIRLS HIGH SCHOOL
ZIMBABWE HARARE Some College (No Degree) - BEAUTY THERAPHY
GWERU POLYTHECNIC
ZIMBABWESkills
- Time management
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Schedule flexibility
- Product knowledge
Attributes
- Innovative and creativity
- Effective team player with excellent communication skills
- Flexible to new motivation
Languages
SHONA
First Language
English
Intermediate (B1)
B1
Timeline
CUSTOMER SERVICE REPRESENTATIVE
ZIMCONNECT
11.2023 - 05.2025
Customer Service Executive
ROYAL PALM RESTURANT
03.2022 - 11.2023
High School Diploma -
TOWNSEND GIRLS HIGH SCHOOL
Some College (No Degree) - BEAUTY THERAPHY
GWERU POLYTHECNIC
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