Shamma Abdulla Al Junaibi
Abu Dhabi,UAE
Summary
Results-driven professional specializing in government relations and compliance, with a focus on digital documentation and executive operations. Expertise in stakeholder liaison and embassy relations, contributing to significant process improvements and operational efficiency. Strong leadership skills complemented by bilingual communication in Arabic and English, enhancing team performance and customer satisfaction. Committed to leveraging organizational and problem-solving skills in an administrative capacity.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work history
Digital Attestation Officer
Ministry of Foreign Affairs
Abu Dhabi, UAE
01.2020 - 06.2025
- Led official attestation processes, ensuring compliance with UAE and international standards.
- Served as primary liaison with embassies and government entities, providing guidance to clients.
- Streamlined workflows, reducing transaction turnaround times and enhancing service efficiency.
- Trained and mentored new staff on systems and procedures to bolster team performance.
- Recognised for resolving complex customer cases with professionalism and expertise.
- Conducted thorough assessments of digital submissions to verify regulatory compliance.
Customer Service Representative
Tasheel Center
Abu Dhabi, UAE
01.2019 - 11.2020
- Facilitated government service transactions for hundreds of clients daily, ensuring high accuracy and compliance.
- Delivered tailored solutions to customer inquiries, achieving strong satisfaction scores.
- Introduced updates and promoted new smart services.
- Collaborated with team members to streamline processes in a fast-paced environment.
Receptionist / Administrative Assistant
Private Company
Abu Dhabi, UAE
01.2017 - 11.2019
- Managed front office operations to optimise visitor reception and executive scheduling.
- Coordinated document management and interdepartmental correspondence to enhance communication.
- Demonstrated exceptional multitasking abilities, maintaining high efficiency and quality of work.
Education
High School Certificate - Literary Stream
Al Mawahib Private School
Skills
- Government relations and compliance
- Digital documentation and attestation
- Executive administration and operations
- Stakeholder liaison and embassy relations
- Process improvement and workflow
- Customer experience management
- Team leadership and training
- Bilingual communication (Arabic and English)
- Experience with CRM systems
Websites
Languages
Arabic
Fluent
English
Upper intermediate
Personal Information
Nationality: Emirati
References
References available upon request.
Timeline
Digital Attestation Officer
Ministry of Foreign Affairs
01.2020 - 06.2025
Customer Service Representative
Tasheel Center
01.2019 - 11.2020
Receptionist / Administrative Assistant
Private Company
01.2017 - 11.2019
High School Certificate - Literary Stream
Al Mawahib Private School
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