Summary
Overview
Work history
Education
Skills
Certification
Timeline
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SHAMMA ALBLOOSHI

SHAMMA ALBLOOSHI

ABUDHABI

Summary

Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. In-depth knowledge of cashiering and customer services.

Overview

3
3
years of professional experience
1
1
Certification

Work history

COUNTING CLERK - TELLER

TRAVELEX EMIRATES EXCHANGE DUBAI AIRPORT
DUBAI, UAE
07.2024 - Current
  • accurately process currency exchange transactions for customer, ensuring compliance with financial regulation and internal policies.
  • provide exceptional customer services by addressing customer inquiries, knowledge related to currency exchange services
  • maintain an organized and secure all the cash ensuring all transactions are recorded correctly and discrepancies are promptly addressed
  • collaborate with team members to improve sevice quality and operational efficiency.
  • Maintained clean working environment, ensured safety compliance.
  • Ensured compliance, maintaining high standards of care.

CUSTOMER SERVICE

MAJID ALFUTAIM
ABUDHABI
07.2022 - 07.2024
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered prompt solutions to maintain customer satisfaction.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered detailed advice on product and service benefits.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Managing calls , emails and DED cases.
  • Improved customer service with friendly and professional interaction.

Education

High School Diploma - LITRETURE

ALJAHLI HIGH SCHOOL

Skills

  • Fluency in Arabic
  • Fluency in English
  • Positive attitude
  • Helping people
  • Communication skills
  • Self-motivated
  • Social communication skills
  • Fast learner
  • Computer skills
  • Typing in Arabic
  • Typing in English
  • Microsoft Office (Word, PPT, Excel)

Certification

  • ILETS, 5.5, UAEU UNIVERSITY, 2015
  • RETAIL BUSINESS SCHOOL TRAINING PROGRAM, CCO SCHOOL, 2022
  • INTRODUCTION AND GUIDANCE PROGRAM FOR NEW EMPLOYEES, TAW-JEEH, 2020
  • Introductory workshop on seven-star service requirements, TAW-JEEH, 2020

Timeline

COUNTING CLERK - TELLER

TRAVELEX EMIRATES EXCHANGE DUBAI AIRPORT
07.2024 - Current

CUSTOMER SERVICE

MAJID ALFUTAIM
07.2022 - 07.2024

High School Diploma - LITRETURE

ALJAHLI HIGH SCHOOL

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SHAMMA ALBLOOSHI