SHAMMA ALHOSANI
Abu Dhabi,UAE
Summary
Detail-oriented Administrative Operations professional with extensive experience in high-profile government environments. Specialises in executive support, official visit coordination, and protocol management. Proficient in report preparation, record maintenance, and budget support, ensuring the effective delivery of sensitive operations while managing competing priorities.
Overview
2
2
Languages
11
11
years of post-secondary education
10
10
years of professional experience
Work history
Administrative Specialist
Crown Prince Court
Abu Dhabi
2024.08 - 2026.08
- Manage official correspondence and support effective communication with internal and external stakeholders.
- Coordinated administrative workflows and managed multiple priorities within tight deadlines to ensure timely delivery of office requirements.
- Maintained and updated databases and records to enhance accuracy and accessibility of administrative information.
- Prepared reports that effectively communicated operational data, findings, and updates.
- Develop standardized document templates, improving consistency and reducing document-preparation time.
- Support budget-planning and forecasting activities to strengthen financial oversight.
- Assist with project coordination and follow-up, contributing to the efficient completion of assigned activities.
Senior Administrator
Presidential Court
Abu Dhabi
2024.03 - 2024.08
- Coordinated and monitored team responsibilities to ensure smooth delivery of administrative processes.
- Oversaw execution of office requirements, prioritising operational follow-ups to meet deadlines.
- Resolved administrative challenges and upheld service standards to enhance team effectiveness.
- Led day-to-day administrative operations in the absence of the Senior Administrator, ensuring continuity of office services.
Acting Team Leader
Presidential Court
Abu Dhabi
2023.01 - 2024.03
- Supervised daily team operations, providing guidance to enhance staff performance and ensure effective service delivery.
- Addressed operational challenges promptly, coordinating solutions that minimised disruption and maintained service standards.
- Managed reservations and resource allocation to support efficient operational planning.
- Coordinated official visits and managed site bookings and facility reservations, ensuring seamless logistical execution.
- Led protocol-team activities during high-profile visits, maintaining attention to detail, professionalism and a dignified guest experience.
DMC Operator
Crown Prince Court
Abu Dhabi
2021.01 - 2023.09
- Coordinated planning and delivery of official visits, tours, and delegation experiences to ensure seamless execution.
- Managed daily tour logistics at Wahat Al Karama, ensuring smooth operations and guest satisfaction. and maintained accurate operational documentation.
- Developed and presented protocols for presidential visits at Wahat Al Karama, enhancing coordination with senior leadership.
- Prepared incident reports and adhered to established procedures, contributing to safe and effective operations.
- Supported the organization of official Martyr’s Day activities at Wahat Al Karama.
- Contributed to marketing, advertising and new product-development activities.
Protocol Officer
Crown Prince Court
Abu Dhabi
2019.01 - 2020.12
- Facilitated design and implementation of protocols for presidential and high-profile visits at Wahat Al Karama, ensuring seamless execution.
- Coordinated protocol arrangements with senior leadership and stakeholders to enhance engagement during official events.
- Maintained high standards of discretion, professionalism and diplomatic etiquette during official engagements.
- Conducted welfare visits to martyrs’ families and liaised with senior leadership to address their needs effectively.
- Supported initiatives serving martyrs’ families across the United Arab Emirates.
Tour Guide
Department of Culture and Tourism – Abu Dhabi
Abu Dhabi
2016.11 - 2018.12
- Delivered tailored tours for individuals, school groups, official delegations and other visitors, enhancing their understanding of local culture and history.
- Adapted tour content and delivery to match audience interests and backgrounds, resulting in more engaging experiences.
- Improved the visitor experience by providing personalised guidance and responding to individual preferences.
- Conducted engaging educational tours for schoolchildren, encouraging interest in relevant cultural and national topics.
- Trained guides to present key information effectively, improving overall visitor satisfaction for government entities, private-sector organisations and official delegations.
- Trained guides to present key information effectively to government entities, private-sector organisations and official delegations.
Education
Executive Master - Public and Government Administration
Mohammed Bin Rashid School of Government
Dubai, United Arab Emirates 2024.08 - 2026.08
Master of Arts - Communication and Strategic Public Relations
Zayed University
Abu Dhabi, United Arab Emirates 2022.08 - 2023.12
Nanodegree - Business Analytics
Udacity
2022.08 - 2023.01
Diploma - Preparing International Leaders
Hamdan Bin Mohammed Smart University
Dubai, United Arab Emirates 2019.08 - 2020.05
Minor - Film Production
United Arab Emirates University
Al Ain, United Arab Emirates 2015.05 - 2016.05
Bachelor’s Degree - Tourism Studies
United Arab Emirates University
Al Ain, United Arab Emirates 2010.08 - 2016.05
Skills
- Administrative Operations
- Executive and Office Support
- Project support
- Reporting and Documentation
- Stakeholder relations
- VIP coordination
- Office software proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Team leadership
- Strategic communication
- Diplomatic skills
Languages
English
Fluent
Arabic
Native
Accomplishments
Delivered the first Return on Investment workshop for Crown Prince Court employees, incorporating an innovative approach to dashboard development.
Developed and presented protocols supporting presidential and high-profile visits at Wahat Al Karama.
Represented Wahat Al Karama at major tourism exhibitions and events, including Arabian Travel Market, World Travel Market and Expo 2020.
Organized and supported official Martyr’s Day activities and initiatives serving martyrs’ families across the United Arab Emirates.
Trained tour guides to communicate effectively with government representatives, private-sector organizations and official delegations.
Supported the delivery of dignified, well-coordinated experiences for senior visitors and high-profile delegations.
Timeline
Executive Master - Public and Government Administration
Mohammed Bin Rashid School of Government
2024.08 - 2026.08
Administrative Specialist
Crown Prince Court
2024.08 - 2026.08
Senior Administrator
Presidential Court
2024.03 - 2024.08
Acting Team Leader
Presidential Court
2023.01 - 2024.03
Master of Arts - Communication and Strategic Public Relations
Zayed University
2022.08 - 2023.12
Nanodegree - Business Analytics
Udacity
2022.08 - 2023.01
DMC Operator
Crown Prince Court
2021.01 - 2023.09
Diploma - Preparing International Leaders
Hamdan Bin Mohammed Smart University
2019.08 - 2020.05
Protocol Officer
Crown Prince Court
2019.01 - 2020.12
Tour Guide
Department of Culture and Tourism – Abu Dhabi
2016.11 - 2018.12
Minor - Film Production
United Arab Emirates University
2015.05 - 2016.05
Bachelor’s Degree - Tourism Studies
United Arab Emirates University
2010.08 - 2016.05