SHAMMA ALMANSOORI
Abu Dhabi,United Arab Emirates
Summary
Accomplished professional with expertise in Management of Information Systems and Project Management, demonstrating strong capabilities in organisation and planning. Proven track record in community engagement and event planning, effectively utilising time management and problem-solving skills to drive successful outcomes. Experienced in Human Resources Systems, aiming to leverage skills in a dynamic environment to foster growth and innovation.
Overview
12
12
years of professional experience
4028
4028
years of post-secondary education
1
1
Certification
Work History
Acting General Services Unit Head
Museums Shared Services - DCT
Abu Dhabi, UAE
09.2024 - Current
- Manage and monitor facility budgets, expenses, and procurement of supplies, materials, and equipment, maintaining accurate records and generating reports on regular basis
- Achieved successful event execution by coordinating with vendors and stakeholders.
- Monitored event activities closely maintaining high-quality standards throughout.
- Negotiated contracts with suppliers, securing competitive prices.
- Organised logistics for smooth-running of all events.
- Optimised travel policy, aligning it with company objectives.
- Maintained thorough records of all bookings and expenses for transparency.
- Led team meetings, enhancing communication and productivity.
- Ensured compliance of all bookings with company's environmental policies promoting sustainability efforts.
- Supervised project timelines for timely completion.
- Developed accurate sales forecasts for improved strategic planning.
- Coordinated cross-departmental collaboration for improved workflow.
SENIOR GENERAL SERVICES OFFICER
Museums Shared Services - DCT
Abu Dhabi, United Arab Emirates
02.2023 - 09.2024
- Support staff with PRO services for immigration and other government related requirements including medical insurance and renewals
- Manage hotel and air tickets bookings for employees, freelancers, visitors, and events (using third party services as necessary) and supports with relocation requests such as shipment of belongings
- Supervise all courier related services and ensures they are provided in line with contract (managing clearance documentation as necessary)
- Supervise team of service providers, technicians, and contractors, and ensure that they fulfill their responsibilities according to agreed-upon service level agreements (SLAs)
- Collaborate with staff and other stakeholders to identify facility needs and recommend appropriate solutions to ensure that all equipment, furnishings, and buildings are in excellent working condition.
- Resolved invoice coding and tracked recurring expenses for accrual entry.
- Compiled financial data for business forecasting and budgeting.
- Advised management on financial details related to business operations, inventory levels and budgets.
- Managed financial updates, watch lists and insurance files.
- Assisted with developing and ongoing control of costing and pricing systems for business goods.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Acted as point of contact and motivation for employees.
HR & ADMINISTRATION OFFICER
Louvre Abu Dhabi
Abu Dhabi, United Arab Emirates
01.2019 - 12.2023
- Partnered with the HR & Admin Manager and Business Support Director of Louvre Abu Dhabi on essential internal management activities
- Collaborated and managed internal and external communication of administration services and procedures ensuring guidelines are promptly always followed
- Assisted staff with PRO services for immigration and other government related requirements including medical insurance and renewals
- Managed hotel and air tickets bookings for employees, freelancers, visitors, and events (using third party services as necessary) and supported with relocation services such as shipment of belongings
- Supervised all courier related services and ensures they are provided in line with contract (managing clearance documentation as necessary)
- Managed Admin Building reception services, including assisting in office changes, furniture procurement and movement
- Coordinated and overviewed provision of different administration services including pantry, Staff Canteen catering, stationary, mail & messenger services, dedicated parking allocation...etc
- Set a departmental yearly procurement plan and followed up on daily and monthly basis to procure services and products such as transportation, accommodations, stationaries, HR giveaways...etc
- Processed payments, managed purchase requisitions, orders and certificates of completion for relevant duties and updated department cashflow flagging any financial variances
- Provided regular reporting on practices usage and recommended improvements and amendments as per changing needs taking into consideration budget actualities
- Ensured that the documentation of the HR and Administration are processed in accordance with existing policies and procedures
- Managed documentation of new joiners, ensuring file completion.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
HR & ADMINISTRATION ASSISTANT
Supreme Petroleum Council
Abu Dhabi
01.2018 - 01.2019
- Provided administrative & secretarial support across the organization by entering, formatting and printing information, organizing work, answering the telephone, relaying messages, and maintaining equipment and supplies
- Submitted & maintained employee data reports by assembling, preparing, and analyzing data ensuring confidentiality at all times
- Ordered and maintained office supplies and equipment's
- Maintained cleanliness and serviceability of facilities
- Performed various general office support including all courier related activities for the unit (the pickup and delivery of documents, materials, equipment, and/or supplies).
OFFICE ASSISTANT
Supreme Petroleum Council
Abu Dhabi
01.2016 - 01.2018
- Organized office and assisted associates with schedules, meetings, day to day operations
- Sorted and distributed communications in a timely manner
- Created and updated records ensuring accuracy and validity of information
- Scheduled and planned meetings and appointments
- Monitored level of supplies and handled shortages
- Resolved office-related malfunctions and responded to requests or issues
- Coordinated with other departments to ensure compliance with established policies
- Maintained trusted relationships with suppliers, customers, and colleagues.
RECEPTIONIST
Abu Dhabi National Oil Company
Abu Dhabi
01.2015 - 01.2016
- Provided information to callers
- Dealt with queries from the public and customers
- Monitored visitor access and maintained security awareness
- Provided general administrative and clerical support
- Scheduled appointments.
CUSTOMER SERVICE OFFICER
Abu Dhabi Commercial Bank
Abu Dhabi
01.2013 - 01.2014
- Created new accounts and closed existing ones as requested
- Processed and executed any changes to existing savings and cheque accounts
- Handled cash transactions and cash balancing
- Promoted bank products and services.
Education
High School -
Alwathbah Family development foundation
Bachelors - Applied Science - Information system (Security and forensics)
Higher Colleges of Technology
UAESkills
- Management of Information Systems
- Community engagement
- Project Management
- Organization and planning
- Human Resources Systems
- Event Planning
- Time Management
- Problem Solving
Certification
- CIPD - Level 3
- PMP
- The 7 Habits of Highly effective people
- Life Coaching
- ICDL
- Dealing with customers
Languages
Arabic
English
Custom
- Volunteer Special Olympics World Games Abu Dhabi 2019
- Event leader Trainee Al Ain Women's College
- Customer Services Al hilal Bank, Abu Dhabi
- Customer Services Awareness campaign Social Support Centre
- Administrative Daman Company
- Customer Services Tawam Hospital
Personal Information
Nationality: Emirati
Timeline
Acting General Services Unit Head
Museums Shared Services - DCT
09.2024 - Current
SENIOR GENERAL SERVICES OFFICER
Museums Shared Services - DCT
02.2023 - 09.2024
HR & ADMINISTRATION OFFICER
Louvre Abu Dhabi
01.2019 - 12.2023
HR & ADMINISTRATION ASSISTANT
Supreme Petroleum Council
01.2018 - 01.2019
OFFICE ASSISTANT
Supreme Petroleum Council
01.2016 - 01.2018
RECEPTIONIST
Abu Dhabi National Oil Company
01.2015 - 01.2016
CUSTOMER SERVICE OFFICER
Abu Dhabi Commercial Bank
01.2013 - 01.2014
High School -
Alwathbah Family development foundation
Bachelors - Applied Science - Information system (Security and forensics)
Higher Colleges of Technology
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