Shamma Hamad AlAli
UAE - ,RAK
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Reception and call center
Smile Care Clinic
Ras al-Khaimah, Imarat Ra's al Khaymah
2026.03 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
Customer service administrator
municipality
Ras al-Khaimah, Imarat Ra's al Khaymah
2014.10 - 2026.03
- Provided comprehensive support to sales teams, improving efficiency.
- Streamlined administrative processes to enhance productivity.
- Documented all customer interactions for reference and analysis.
- Liaised effectively with suppliers to ensure timely delivery of products and services.
- Handled high-volume calls in a professional manner.
- Offered constructive feedback during team meetings for improved operations.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Improved customer satisfaction by promptly responding to enquiries.
- Resolved complex issues for enhanced customer experience.
Education
High School -
High school
Ras al-Khaimah, Imarat Ra's al Khaymah 2013.06 - 2014.07
Skills
- Calm under pressure
- Quality Assurance
- Upselling
- Resourcefulness
- Public Relations
- Social media marketing
- Inventory management
- Problem-solving
- Communication skills
- Public speaking
- Leadership
Languages
Arabic
Proficient (C2)
English
Elementary
Timeline
Reception and call center
Smile Care Clinic
2026.03 - Current
Customer service administrator
municipality
2014.10 - 2026.03
High School -
High school
2013.06 - 2014.07