Hi, I’m
SHAMNA NIZAR
DUBAI
Summary
Customer service-oriented and friendly Receptionist with a successful track record of managing customers and visitors at the front desk by greeting, welcoming, and directing them appropriately. Proven ability to handle multiline telephone systems and direct calls in an efficient manner. Known to handle adverse situations with tact and professionalism.
Overview
11
years of professional experience
Work History
Rajadhani Jewellery
Receptionist
02.2018 - 05.2020
Job overview
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
S P Hospital
Receptionist
03.2009 - 03.2013
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
GHHS BharathannoorThiruvananthapuram
Higher Secondary School
03.2010
GHHS BharathannoorThiruvananthapuram
High School Diploma
03.2008
Skills
- Scheduling
- Project Coordination
- File Management
- Administrative Support
- Verbal and Written Communication
- Scheduling appointments
- Service-oriented mindset
Additional Information
PASSPORT DETAIL
Passport Number : X3233104
Date of issue : 20/02/2024
Date of Expiry : 19/02/2034
Personal Profile
- Name : Shamna Nizar
- Date of Birth : 20/03/1990
- Gender : Female
- Nationality : Indian
- Linguistic Skills : English,Malayalam,Tamil & Hindi
Declaration
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Timeline
Receptionist
Rajadhani Jewellery
02.2018 - 05.2020
Receptionist
S P Hospital
03.2009 - 03.2013
GHHS Bharathannoor
Higher Secondary School
GHHS Bharathannoor
High School Diploma
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