Shamnad Rahim
Abu Dhabi
Summary
Dynamic sales professional with proven expertise in customer service and merchandise planning, honed at ADNOC OASIS and Lulu Group International. Excelled in enhancing store appeal and customer satisfaction through effective product displays and relationship building. Skilled in POS systems and team collaboration, significantly boosting sales and customer loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales and Merchandise
ADNOC OASIS
Abu Dhabi , United Arab Emirates
03.2022 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Maintained optimal store image through regular cleaning, organising and merchandising.
- Coordinated seasonal changes in displays, met marketing objectives effectively.
- Collaborated with suppliers, ensured timely delivery of products.
- Assured retail store standards by maintaining an organised layout.
- Developed custom merchandising plans with team collaboration.
- Managed visual merchandising efforts, enhanced overall store appeal.
- Coordinated in-store displays according to promotional plans outlined by vendors.
- Arranged product displays to maximise cross-selling opportunities and increase sales.
- Maintain the freshness of products on shelf by following FIFO.
- Focus on near expiry stocks to minimize losses
- Display the products as per planogram or share shelf based on market share in the primary sales location
Sales Associate
Lulu Group International
Abu Dhabi , United Arab Emirates
03.2015 - 09.2019
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Worked energetically to maintain efficient operations during peak trading hours.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Built lasting relationships with clients through customer service interactions.
- Informed customers regarding promos and warranty services to increase sales.
- Assisted customers in locating specific items to boost satisfaction.
Education
Higher National Diploma - Civil Engineering
Council For Technical Education
Draughtsman Civil - Civil ngineering
KMJ Institute For Vocational Education
Higher Secondary - Commerce
Government Higher Secondary School
Skills
- POS system
- Customer service
- Time management
- Team player
- Merchandise planning
- Problem-Solving
Driving licence details
Licence number:2911872
Issue date:30-06-2023
Expiry date:29-06-2025
Place of issue:Abu Dhabi
Languages
English
Advanced
C1
Hindi
Advanced
C1
Arabic
Intermediate
B1
Malayalam
Advanced
C1
Certification
- Essential food and safety certificate, ADFCA - 2022
- Auto cad certificate,Cad centre Trivandrum 2014
- MS office,Gtech computers Anchal 2014
Delectation
I do hereby certify that above furnished informations are true and accurate to the best of my knowledge
Shamnad Rahim
Place:UAE
Date:
Timeline
Sales and Merchandise
ADNOC OASIS
03.2022 - Current
Sales Associate
Lulu Group International
03.2015 - 09.2019
Higher National Diploma - Civil Engineering
Council For Technical Education
Draughtsman Civil - Civil ngineering
KMJ Institute For Vocational Education
Higher Secondary - Commerce
Government Higher Secondary School