Shams Alam

As an HR & Public Relations Officer with expertise in ISCC audits, I oversee all human resource operations, employee relations, and compliance with UAE labor laws while ensuring the organization meets international sustainability and carbon certification (ISCC) standards. I manage visa processing, work permits, and regulatory approvals, liaising with government authorities to facilitate smooth business operations. My role includes developing HR policies, managing talent acquisition, and supporting senior management in strategic workforce planning. Additionally, I coordinate ISCC audits, ensuring full compliance with sustainability and biofuel industry regulations, and work towards continuous improvement in audit readiness and documentation.

• HR & Public Relations Officer
  Dubai, UAE & Sister Companies
  (Lootah Biofuel LLC Sharjah, Integrated Biofuel Abu Dhabi, Integrated Environmental Solutions Abu Dhabi, Institute Applied Experience Dubai, YJOZ General Trading Dubai & Company Owners' Domestic Employees)
  
  Key Responsibilities:
  Government & Legal Compliance:
  
  Managed periodic renewals of business licenses, lease agreements, work permits, residency, and various insurance policies (medical, workmen’s compensation, property, and third-party liability).
  Applied for new labor quotas and coordinated with the Ministry of Labor (MOL) for inspections.
  Represented the company at key government entities, including the Ministry of Labor, Immigration, RTA, Police Stations, Airports, and Municipalities.
  Fleet & Transportation Management:
  
  Oversaw a fleet of 40+ commercial and administrative vehicles, ensuring compliance with RTA regulations, insurance, renewals, Salik, maintenance, and required government permits.
  HR & Employee Relations:
  
  Provided legal and procedural support to various departments regarding government-related processes.
  Managed recruitment and selection processes, ensuring budget targets and hiring goals were met.
  Implemented diversity, equity, and inclusion initiatives to enhance employee engagement and retention.
  Coordinated new hire onboarding, including relocation assistance and travel arrangements.
  Generated employee IDs and updated records with IT, accounts, and payroll departments.
  Payroll & Offboarding:
  
  Assisted employees with HR, payroll, and benefits-related queries.
  Managed voluntary and involuntary offboarding, including exit formalities, final settlements, reference letters, and exit documentation.
  Administered performance appraisal systems and policies to support employee growth

• Company Overview: Ajman (MRO Chemicals & Lubricants division)
• Exploring different business opportunities and avenues with the aim to expand the business to generate revenues
• Establishing, maintaining, and expanding customer base/network and promoting new product sales
• Develop plans to acquire new customers or clients, through direct sales techniques, cold calling, and business-to-business marketing visits
• Increasing business opportunities through various routes to market
• Maintaining customer accounts by keeping good coordination to ensure a strong presence in the market
• Resolve customer complaints regarding sales and service
• Coordinating with the supply chain and logistics team for the smooth and timely delivery of products and monitoring dispatch plans
• Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs
• Preparing and presenting sales, revenue, and expense reports and realistic forecasts to the management team
• Identifying emerging markets and market shifts while being fully aware of new products and competition status
• Applying work permit, medical, ID, Insurance, ticket booking, tenancy contract renewal, trade license renewal and other related work via authorized typing center
• Keep abreast of new rules and regulations as per Government announcements and seminars
• Ajman (MRO Chemicals & Lubricants division)

• Company Overview: Sharjah
• Handling phone calls, e-mails, vendor registration, update customer & supplier data and other admin activities
• Applying work permit, medical, ID, Insurance, ticket booking, tenancy contract renewal, trade license renewal and other HR activities
• Support to accounts and other departments for invoice, packaging list, filing & handling confidential information