Shamsa Al Blooshi

In my role as a Human Capital Customer Care Officer, I amassed a wealth of knowledge and
experience. I frequently managed employee inquiries and concerns professionally, ensuring
confidentiality and respect at all times. My responsibilities mainly involved interacting with staff on a daily basis, providing support around benefits, compensation, HR policies, and procedures.

• Resolved complex employee issues efficiently using strong customer service management skills
• Fostered a supportive work environment, boosting employee satisfaction and morale.
• Currently assisting the salary and benefits administration team by delivering employee services, and contributing to projects such as data cleansing of employee records to enhance data accuracy and integrity.

As an intern in the Human Capital department of a leading nuclear company, my experience has
been both robust and instructive. I was exposed to various facets of HR operations within an industry that places paramount importance on employee safety, regulatory compliance and technical expertise.

• Assisted in the launch of the customer care team within the human capital department for improved client relations.
• Contributed to the creation of a comprehensive employee manual by collaborating with various human capital units and an outside service provider.
• Acted as a speaker at internal monthly Ma'ana meetings within the Human Capital department.
• Volunteered during the Unit 1 Refuel Outage Phase 2, contributing to the Foreign Material Exclusion team. Performed tasks related to foreign material exclusion, atmospheric assessment, confined space, and fire-watch responsibilities.

Undertook a concise university internship in the Public Relations department of Abu Dhabi Environmental Agency, acquiring relevant experience.

• Captioned and created subtitles for video content.
• Conducted error checks on company websites.
• Examined and assessed names/titles for corporate events.

Participated in a Mexican cultural event at my university.

• Developed and sustained communication with visiting students from Hidalgo, Mexico.
• Led campus tours and introduced visiting students to local culture and surroundings.